I have lost my account and have no updated method of receving a code

Brian Carney 0 Reputation points
2026-10-03T13:19:30.6466667+00:00

I have lost my account as the email address for my vife is incorect and the phone No is an old land line I nolonger have.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. AI answer

    2026-10-03T13:19:46.1366667+00:00

    If access to the recovery email and phone number is lost, use the sign-in flow and select I don't have any of these when asked to verify identity.

    For a personal Microsoft account such as Outlook.com/Hotmail:

    1. Start sign-in to the Microsoft account.
    2. At Verify your identity, select I don't have any of these.
    3. Follow the prompts to replace the security info.
    4. After the security info is replaced, there is a 30-day wait before sign-in is available.

    If the password is also not known, submit the account recovery form:

    Also check that the sign-in address was entered correctly, including the correct domain such as .com or .co.uk.

    If the account name is not recognized, use:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Chloe-V 13,460 Reputation points Microsoft External Staff Moderator
    2026-10-04T02:56:36.9266667+00:00

    Hello @Brian Carney

    I understand how concerning it is to lose access when the verification email is incorrect and the registered phone number is no longer available.

    Please check whether the account is still signed in through Outlook, a browser, a Windows PC, Xbox, OneDrive, or another Microsoft app. If you find an active session, do not sign out. Open the Microsoft account’s Advanced security options, select Add a new way to sign in or verify, and add an email address, mobile number, or Microsoft Authenticator that you can currently access. Only remove the outdated information after the new method has been successfully added and tested. Microsoft recommends keeping more than one current verification option on an account.

    If the account is not signed in anywhere, please let us know whether you still know the password and whether two-step verification was previously enabled. These details affect which recovery options may remain available.

    Please feel free to let us know if you have any further updates.

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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