What is my password

Jen S 0 Reputation points
2026-10-02T22:56:17.8266667+00:00

I cannot find my password anywhere when I sign out it goes to facial recognition to sign me in how can I find my actual password

Outlook | MacOS | Legacy Outlook for Mac | For home
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Manoel Barros 22,045 Reputation points Independent Advisor
    2026-10-03T00:53:35.8866667+00:00

    Hi!

    If you don't know the password, there is no way to find out what it is. You must reset it if you don't know the password.

    However, it is important to know a few details before taking any steps:

    Is your email from your custom domain (@yourname.com, @companyname.com), Microsoft (@outlook.com or @hotmail.com), Google (@gmail.com), or a third-party domain?

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-10-02T22:56:35.0333333+00:00

    A Microsoft account password cannot be viewed in plain text.

    If facial recognition signs in automatically, that is Windows Hello using the account without showing the password. To access the account when the face sign-in is not available:

    1. On the Windows sign-in screen, select Sign-in options.
    2. If a password icon appears, use the Microsoft account password instead of facial recognition or PIN.
    3. If the password is forgotten, reset it at Recover your account.
    4. If the account password has stopped working even though it is believed to be correct, use the Sign-in Helper.
    5. If no password option appears and only PIN or Windows Hello is shown, use the I forgot my password or I forgot my PIN link on the sign-in screen if available.

    If the device is using a local Windows account instead of a Microsoft account, the password can be reset from the sign-in screen by selecting Reset password and answering the configured security questions.

    Microsoft support cannot retrieve or reveal a lost password, and support agents cannot send password reset links or change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.