This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 17%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
I have bought a code for Microsoft office 2024 from a third party and uninstalled my 2019 version. When I redeem the code on setup.office.com it allows me through and asks what language I want and if i want 32 or 64 bit. I select 64 bit and it says service unavailable every time.
I have tried:
None of these suggested fixes have worked. Where do I go from here?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
what is the product's precise name?
Is it Office Home 2024, or Office Pro Plus, LTSC, Standard by chance?
The 'Service Unavailable' usually indicates there is a problem with the Office licence.
What version of Office 2024 did you purchase, is that Office Home or is it a version like LTSC, Standard or Professional Plus?
If the licence you purchased is Office 2024 LTSC, Standard or Pro plus, then that is a volume licence version of Office used by large organizations, it is not a correct consumer Office licence and you will not be able to use that licence, you will need to contact the retailer to get a refund for your purchase, they should not be selling that type of Office licence to the general public.
It says professional plus or standard. So I need to get a refund then?
Sorry, I was offline.
Yes, that is correct, if the licence you purchased is indicated as Professional Plus or Standard, then that licence is not a correct consumer licence, you should contact the retailer to get a full refund.