Query on Microsoft Viva Engage

Rising Flight 6,456 Reputation points
2026-10-02T14:10:44.53+00:00

Hi,

We are using Microsoft 365 E5 licenses, and our licensing is managed through Active Directory group-based licensing.

users are unable to access Viva Engage at https[:]//engage.cloud.microsoft/.

Microsoft 365 and Office | Microsoft Viva | Viva Engage
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Answer accepted by question author
Demi Nguyen 2,250 Reputation points Independent Advisor
2026-10-02T15:04:46.32+00:00

Hello Rising Flight,

Thank you for providing the detailed information and screenshots.

The AI-generated answer already provides a helpful overview of the relevant licensing and configuration requirements. Based on the screenshot, Viva Engage Core appears to be disabled under the assigned Microsoft 365 E5 service plans. Since this service plan enables access to the core Viva Engage experience, I recommend checking and enabling it in the group-based license configuration first.

Please review the affected group in the Microsoft 365 admin center and confirm that Viva Engage Core is enabled under Manage apps and services. After saving the change, verify that the affected users successfully receive the updated service plan through the group assignment. Group-based license changes may take some time to process, particularly for larger groups.

You can refer to the following official Microsoft documentation for additional guidance: Manage Viva Engage Core user licenses in Microsoft 365 | Microsoft Learn

Once the licensing change has been processed, ask an affected user to sign out of Viva Engage, close the browser, and sign in again.

Please try this first and let me know the result. If Viva Engage Core is successfully assigned but the same access message remains, I can help you review the other configuration areas mentioned in the AI-generated answer.

Kind regards,

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  1. AI answer

    2026-10-02T14:11:10.33+00:00

    Yes. If Viva Engage licensing is being enforced, each user must have both:

    1. a Microsoft 365 license
    2. a Viva Engage Core service plan

    If the Microsoft 365 E5 group-based assignment has Viva Engage Core disabled, that can cause access problems for users trying to open Viva Engage.

    Relevant points for this scenario:

    • When a user is assigned a bundled Microsoft 365 subscription such as Microsoft 365 Enterprise, the user normally receives a Viva Engage Core license.
    • Admins can remove or assign that service plan in Microsoft 365.
    • The Viva Engage Core service plan enables access to Engage.
    • Users who have a Viva Engage Core license can access the Viva Engage app in Teams if it is installed through the Teams admin center.
    • If licensing enforcement is enabled, users must have the Viva Engage Core service plan to access the core experience.

    For the issue shown, check these items in order:

    1. Group-based license configuration
      Verify that Viva Engage Core is enabled in the Microsoft 365 E5 license assignment for the Entra ID group.
    2. User license result
      Confirm the affected users actually received the service plan from the group assignment.
    3. License enforcement state
      If the organization blocks users who do not have Viva Engage licenses, users without Viva Engage Core will be blocked from accessing Engage.
    4. Teams access requirements if the goal is Teams usage
      Users need:
      • a Microsoft 365 license
      • a Microsoft Teams license
      • access to Viva Engage with or without license enforcement
    5. Sign-in availability for the Viva Engage enterprise application
      In Microsoft Entra admin center, check: Identity > Applications > Enterprise Applications > Viva Engage > Properties and ensure Enabled for users to sign-in? is set to Yes.
    6. Network access
      Ensure the tenant does not block Viva Engage URLs and IPs.

    About the service itself:

    • Viva Engage is the current name for Yammer.
    • The web address is the Viva Engage web experience.
    • Viva Engage Core provides core experiences such as Communities, storyline, and Answers in Viva core experiences.
    • Premium experiences such as Leadership Corner, AMAs, storyline announcements, delegation, analytics, and campaigns require eligible premium plans such as Microsoft Viva Suite or Microsoft Viva Employee Communications and Communities.

    Admin notes:

    • Engage admins can use the Microsoft 365 admin center for initial setup.
    • The Engage admin center provides most Viva Engage settings and customization options.
    • Microsoft 365 License Administrator permissions can assign and manage Viva Engage user licenses.

    Based on the details provided, the most likely cause is that Viva Engage Core is disabled in the group-based Microsoft 365 E5 assignment, so affected users are signing in successfully but do not have the required service plan for full access.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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