I bought MS/Office on 6/15/2023 as a lifetime subscription and can't log on

Question

I bought MS/Office on 6/15/2023 as a lifetime subscription and can't log on

Tzvi Yisrael 0

I have the invoice here and when I go to find any product key or subscription online it tells me I have a subscription that ran out in 2025! and wants me to upgrade. What do I do and how can I get on? UP until today have been running Word and Excel on my desktop without a problem and now I get "I have to upgrade my Office products." What is going on?

Tzvi Yisrael 0 Reputation points

2026-10-02T12:45:49.48+00:00

The community can't respond to a Microsoft error. Why don't they have a record of my purchase since I do and it came from them?

1 answer

Your answer

Tzvi Yisrael 0 Reputation points

2026-10-02T12:45:49.48+00:00

The community can't respond to a Microsoft error. Why don't they have a record of my purchase since I do and it came from them?

Answer 1

DaveM121 937K Independent Advisor

1

Open Word, then go to File - Account.

ON that window, do you see the Email associated to the Microsoft account used for the Office licence?

2

Is it possible you have more than one Microsoft account, if so, log into any Microsoft account you may have on this link (https://account.microsoft.com/services/), do you find your Office licence listed there, if not, click Billing on the left, are you able to find the purchase details of that perpetual Office licence listed there.

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