Azure for Students verification fails — Chandigarh University school lookup clears and submission shows "We encountered an unexpected error"

ANIMESH TRIPATHI 0 Reputation points
2026-10-02T12:39:49.79+00:00

Hello Microsoft Support / Microsoft Q&A team,

I have now investigated this issue further and have been unable to submit an Azure support request through the available Microsoft support channels.

My situation is:

  • I am an active university student at Chandigarh University, India.

My GitHub Student Developer Pack is active.

I am trying to activate Azure for Students.

During the Azure for Students signup flow, Chandigarh University appears in the university search, but the university name disappears when I select/submit it.

Continuing the signup results in: “We encountered an unexpected error. Try again later.”

I have reproduced the issue after waiting several hours, using a fresh/incognito session and a separate browser session.

I also checked the account through Azure CLI:

az login --allow-no-subscriptions successfully authenticates my account and recognizes the Chandigarh University Microsoft Entra tenant.

However, az account show shows only a tenant-level account and no Azure subscription is provisioned.

I then tried the official support routes:

The Azure for Students support link redirects to Bing.

The India Microsoft support form redirects to Engage Center.

Engage Center displays: “You don't have permissions to any workspaces in Engage Center.”

I also attempted to create a no-subscription support request through Azure CLI using the current Subscription Management classification: Purchase, sign up or upgrade issues → Unable to sign-up for subscription

The API accepted the request parameters but returned: InvalidIssueType — Not authorized for creating a support ticket for the given issue type.

Checking the no-subscription ticket list confirms that no ticket was created.

I found recent Microsoft Q&A guidance stating that Azure Support should be able to review Azure for Students verification/subscription issues using the Subscription management → Unable to sign-up for subscription classification.

I also found guidance indicating that, after the recommended-solution step in the support wizard, selecting “Return to support request” should allow the actual support request to be submitted. However, because I do not have an Azure subscription, my account is instead being redirected to Engage Center, where I have no workspace access.

Could a Microsoft External Staff moderator please advise how a student who does not yet have an Azure subscription can submit the required “Unable to sign-up for subscription” support request?

If necessary, I can provide:

Student ID

Chandigarh University enrollment information

Academic email

Microsoft account details

Screenshots of the signup error

Azure CLI output showing the Chandigarh University tenant and absence of a subscription

I am specifically requesting assistance with the Azure for Students signup/provisioning process, not a paid Azure subscription.

Thank you.Hello Microsoft Support / Microsoft Q&A team,

I have now investigated this issue further and have been unable to submit an Azure support request through the available Microsoft support channels.

My situation is:

I am an active university student at Chandigarh University, India.

My GitHub Student Developer Pack is active.

I am trying to activate Azure for Students.

During the Azure for Students signup flow, Chandigarh University appears in the university search, but the university name disappears when I select/submit it.

Continuing the signup results in: “We encountered an unexpected error. Try again later.”

I have reproduced the issue after waiting several hours, using a fresh/incognito session and a separate browser session.

I also checked the account through Azure CLI:

az login --allow-no-subscriptions successfully authenticates my account and recognizes the Chandigarh University Microsoft Entra tenant.

However, az account show shows only a tenant-level account and no Azure subscription is provisioned.

I then tried the official support routes:

The Azure for Students support link redirects to Bing.

The India Microsoft support form redirects to Engage Center.

Engage Center displays:
“You don't have permissions to any workspaces in Engage Center.”

I also attempted to create a no-subscription support request through Azure CLI using the current Subscription Management classification:
Purchase, sign up or upgrade issues → Unable to sign-up for subscription

The API accepted the request parameters but returned:
InvalidIssueType — Not authorized for creating a support ticket for the given issue type.

Checking the no-subscription ticket list confirms that no ticket was created.

I found recent Microsoft Q&A guidance stating that Azure Support should be able to review Azure for Students verification/subscription issues using the Subscription management → Unable to sign-up for subscription classification.

I also found guidance indicating that, after the recommended-solution step in the support wizard, selecting “Return to support request” should allow the actual support request to be submitted. However, because I do not have an Azure subscription, my account is instead being redirected to Engage Center, where I have no workspace access.

Could a Microsoft External Staff moderator please advise how a student who does not yet have an Azure subscription can submit the required “Unable to sign-up for subscription” support request?

If necessary, I can provide:

Student ID

Chandigarh University enrollment information

Academic email

Microsoft account details

Screenshots of the signup error

Azure CLI output showing the Chandigarh University tenant and absence of a subscription

I am specifically requesting assistance with the Azure for Students signup/provisioning process, not a paid Azure subscription.

Thank you.

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

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  1. MuhammadYousufkhan-0113 80 Reputation points
    2026-11-03T16:32:43.8233333+00:00

    Hi ANIMESH TRIPATHI,

    Thank you for providing detailed troubleshooting information. Based on what you've described, it appears that authentication to the Chandigarh University Microsoft Entra tenant is working, but the Azure for Students provisioning process is failing before a subscription can be created.

    Since:

    • The university can be found during the school lookup process.
    • The selected school entry disappears during submission.
    • The signup flow returns "We encountered an unexpected error."
    • No Azure subscription is being provisioned.
    • You have already reproduced the issue across browsers and sessions.

    the issue is unlikely to be related to local browser caching and may require investigation by the Azure for Students onboarding team.

    Unfortunately, community members do not have visibility into the backend eligibility, verification, or provisioning systems used by Azure for Students. Because no subscription was created, many standard Azure support paths may not be available, which can make this scenario particularly challenging.

    I recommend waiting for a Microsoft moderator or support engineer to review the thread and advise on the correct escalation path. When they do, be prepared to provide the following privately (not in a public post):

    • Student ID
    • Academic email address
    • Enrollment verification
    • Screenshots of the signup workflow
    • Correlation IDs (if displayed)
    • Details confirming that no subscription was provisioned

    Also, for privacy and security reasons, avoid posting account-specific information publicly.

    Based on your description, this appears to be an Azure for Students signup/provisioning issue rather than an Azure CLI, tenant access, or GitHub Student Developer Pack issue. A Microsoft support or subscription operations team review will likely be required to determine why the student verification flow is not completing successfully.

    Hopefully a Microsoft moderator can assist with the appropriate escalation process for students who are unable to create a subscription and therefore cannot access the normal support workflow.Hi ANIMESH TRIPATHI,

    Thank you for providing detailed troubleshooting information. Based on what you've described, it appears that authentication to the Chandigarh University Microsoft Entra tenant is working, but the Azure for Students provisioning process is failing before a subscription can be created.

    Since:

    • The university can be found during the school lookup process.
    • The selected school entry disappears during submission.
    • The signup flow returns "We encountered an unexpected error."
    • No Azure subscription is being provisioned.
    • You have already reproduced the issue across browsers and sessions.

    the issue is unlikely to be related to local browser caching and may require investigation by the Azure for Students onboarding team.

    Unfortunately, community members do not have visibility into the backend eligibility, verification, or provisioning systems used by Azure for Students. Because no subscription was created, many standard Azure support paths may not be available, which can make this scenario particularly challenging.

    I recommend waiting for a Microsoft moderator or support engineer to review the thread and advise on the correct escalation path. When they do, be prepared to provide the following privately (not in a public post):

    • Student ID
    • Academic email address
    • Enrollment verification
    • Screenshots of the signup workflow
    • Correlation IDs (if displayed)
    • Details confirming that no subscription was provisioned

    Also, for privacy and security reasons, avoid posting account-specific information publicly.

    Based on your description, this appears to be an Azure for Students signup/provisioning issue rather than an Azure CLI, tenant access, or GitHub Student Developer Pack issue. A Microsoft support or subscription operations team review will likely be required to determine why the student verification flow is not completing successfully.

    Hopefully a Microsoft moderator can assist with the appropriate escalation process for students who are unable to create a subscription and therefore cannot access the normal support workflow.

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