account recovery

Hi,

As this is a public forum for fellow users like you, we do not have access to individual Microsoft accounts.

Based on your symptoms, your account may have been blocked. Have you already tried resetting your password?

If you have an active recovery method on your account, click this link and follow the prompts:

https://account.live.com/ResetPassword.aspx

If you do not have any active recovery methods on your account, you will need to fill out the account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

If the issue persists, let Microsoft know by filling out the reinstatement form here: https://www.microsoft.com/concern/AccountReinstatement

Note: This is different from the account recovery form.

Microsoft Team will review the reason your account was locked. If they determine that you are the rightful owner, they will reinstate your account. Please note that they typically respond within 48 to 72 hours. Be sure to check your junk and spam folders for their response.