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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 80%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
My dell vostro 3578 laptop keep running to BSOD 0x9f randomly. The fisrt sign of the crash is all the keys are stop working even the power button stop. Then the BSOD appear with stopcode 0x97 after that screen turn off but the lap did not restart and power button still not working. I have to unplug my AC adaptor and only then I was able to turn on the lap with power button. Below is my dump file.https://drive.google.com/drive/folders/1tnfynFrtiTU097KeWl-VUKc9BzsvBUcu?usp=sharing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Hi,
Regarding the laptop, the minidump indicates a PCI.sys failure, which could be due to a faulty internal component.
It could also be caused by overheating; please check around the laptop to ensure the air vents aren't obstructed.
If you have any other minidump files, please upload them if possible.
Did you perform a BIOS update?
Thanks.
I have updated some more dmp flie on the same link
Yes, I have updated BIOS downloaded from dell support web and I always used laptop stand for ventilation.
Hi,
In this case, I recommend installing the following drivers:
Intel Management Engine Interface driver
Intel Serial I/O driver
Intel Chipset Device Software
Intel Dynamic Platform and Thermal Framework driver
Intel HID Event Filter driver
Intel UHD/HD/Iris Plus graphics driver
AMD Radeon R5-M420/R5-M430 and Radeon R5 520 graphics driver
https://www.dell.com/support/product-details/zh-cn/product/vostro-15-3578-laptop/drivers
Use the link above to reinstall the drivers.
Open the Command Prompt (as administrator) and run the following commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to complete and restart the computer.
Next, perform a clean boot and, if you wish, uninstall any applications you do not use.
Test the system over a 24-hour period.
While this is not a Microsoft website, it is the official site for the Dell Vostro 3578.
Thanks
Sorry for the late response
I have done everything you recommended yesterday and it seem stable up to now.
I want to add some symptom before and after every crash. There is a warning event with ID 15 show in Event Viewer related to ACPI and it occur exactly 5 times before the crash. Additionally, after every crash, the function-block of the function keys are all disable and I have to hold fn everytime I want to adjust volume or screen brightness.
Thank for your support.
