I received HOME edition after service instead PROFESIONAL that was the original version of my surface.

RODRIGO CRUZ 0 Reputation points
2026-10-01T21:22:46.47+00:00

I sent mi laptop to the service due of issues to turn on, when i received again, problem was fixed, BUT, in the service a Home edition was installed instead Profesional version that was my computer had. I need to have a Profesional version due i use my computer in my work and a several functions its not possible to install due of this version.

How can i change? its necesary to send again to the service, how?

And then, i sent the laptop to the service with a charger, but this one dont return.

Windows for home | Windows 11 | Install and upgrade
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  1. Craig Long 18,645 Reputation points
    2026-10-02T00:11:14.25+00:00

    You should be able to activate Windows Pro by going to System > Activation and signing in with your Microsoft account. If you have a digital license linked to your account, you can upgrade your Windows edition from Home to Pro. If you didn't get your charger back, you will need to contact them.

    See this: Activate Windows

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