Building an Autonomous Copilot / Power Platform Agent to Monitor Shared DL Mailbox, Classify Incident Emails, and Post Solutions to Teams

We are looking to design and build an AI-driven agent to automate incident monitoring and first-response triage for our team’s Distribution List (DL) / Shared Mailbox.

Our mailbox receives a high volume of automated emails regarding process statuses, nightly batch job outputs, job run notifications, and vendor alerts. We want an agent that can autonomously monitor this inbox, triage failures, suggest root causes/remediations, and notify our team in Microsoft Teams.

What the Agent Needs to Do

1. Mailbox Monitoring & Proactive Detection: Continuously monitor a designated Outlook (on Azure Cloud) based Shared Mailbox / DL inbox for incoming status emails, job alerts, and vendor notifications without requiring manual triggers.

Contextual Classification & Extraction: Read incoming emails, understand intent/context, and identify whether the message indicates a Warning, Failure, or Critical Error.

Root Cause Analysis & Solution Suggestions: Synthesize the error message or log excerpt, determine potential underlying reasons, and recommend concrete troubleshooting/solution steps.

Adaptive Learning Over Time: Improve its accuracy and recommendations based on team feedback, historical resolution data, or an underlying knowledge base.

1. Teams Channel Notifications: Automatically post a rich, structured summary to a specific Microsoft Teams channel detailing the failure, suspected cause, and suggested fix.

Questions for the Community

1. Native Copilot Studio vs. Power Automate (Power Platform): What is the recommended architectural blueprint in the Microsoft ecosystem for this? Should we use Copilot Studio autonomous triggers / background agents, Power Automate, or a hybrid of both?

Knowledge Base & Learning Mechanism: What is the best pattern to enable the agent to "learn over time"?

Integrating Copilot Studio knowledge sources with Dataverse / SharePoint / Azure AI Search?

  Storing historical incident/resolution pairs so the model improves its triage over time?
  

1. Shared Mailbox & Teams Integration Best Practices:
   • What identity, connection, and service principal/app permission setup works best for accessing a shared DL mailbox securely?
   What is the recommended method for pushing rich Adaptive Card notifications to a Teams channel from this agent? Key Considerations & Pitfalls: What critical operational, governance, rate-limiting, or token-cost considerations should we plan for before embarking on this build?

     Are there existing Microsoft reference architectures, Copilot Studio templates, or Power Platform samples covering autonomous email triage and Teams reporting?
   

Any guidance, architectural patterns, or real-world experiences would be immensely appreciated!