Bookings page Errors

Question

Bookings page Errors

Stephanie Doyle 0

I use bookings to schedule appointments and this year I am getting too many undeliverable and cancelled bookings from my invites. Also, those on Chromebooks get an error message when they try to book an appointment with me. So, it will work as a guest, but not if they are logged in to their Microsoft account.

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3 answers

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Answer 1

Dear @Stephanie Doyle,

Good day! Welcome to Microsoft Q&A forum!

Regarding this matter, to better understand the issue, could you help clarify a few details:

Are all customers affected, or only some users?
For Chromebook users, could you ask them to share the exact error message or a screenshot of the error they receive when signed in to their Microsoft account? That would be very helpful!
Does the issue occur for users from a specific organization or tenant, or does it affect any Microsoft account?
I could see that your question is in the "For education" tag, may I reconfirm: Are you using a personal Microsoft account, Microsoft 365 Business, Education, or another subscription?

In the meantime, kindly try the following suggestions to check what might have caused the issue:

Open the booking page in an InPrivate/Incognito browser window and test the booking process yourself, also using a different browser, if available
Kindly ask an affected Chromebook user to sign out of their Microsoft account, clear their browser cache/cookies, sign back in, and test again
Confirm again whether the booking succeeds when the same user books as a guest versus while signed in and let me know the results

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

Thank you for your time and patience.

Answer 2

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Answer 3

Stephanie Doyle 0

This is a school - freshmen students. It affects 80% of the classes I have taught in this year. It has never been an issue in the past 3 years I've done this. It is a school account and the students are all on Chromebooks. We have had the school IT come and help, the District IT come and check. No one has had any luck with any of these work arounds above. That is why I am coming straight to Microsoft...

Julie Huynh 3,770 Reputation points Independent Advisor

2026-10-02T14:02:44.73+00:00
Dear @Stephanie Doyle,

Thank you for the additional context. I can certainly understand your concern, especially since this has been affecting a large portion of your students and the same process worked successfully for the past three years.

Since the issue appears to be consistently affecting Chromebook users who are signed in with their school accounts, and both your school and district IT teams have already ruled out common browser and device-related causes, I'd like to gather a bit more information about the specific failure being encountered.

Could you please provide:

The exact error message students receive when attempting to book while signed in to their Microsoft account and a screenshot of the error page, if available.

Whether the same students can successfully access the booking page if they use a different device (for example, a Windows PC or mobile phone) while signed in with the same account

Whether all Bookings pages are affected, or only specific booking calendars/services

This can help identify whether the issue is related to the Bookings service, account authentication, or a tenant-specific configuration.

Once I have the error details, I can know better about this matter and provide the most appropriate next steps.
Julie Huynh 3,770 Reputation points Independent Advisor

2026-10-03T07:40:03.2033333+00:00

Hi,

Good day! I hope everything is going well on your end.

I am following up to inquire about the current status of your issue. I remain available and look forward to your response.