I was given this number <removed>

Hello Alan Mingo.

Thanks for trying the printer removal, restart, and connection changes, and for confirming the message still appears. Since it comes back even with the printer disconnected, I wouldn’t repeat those steps yet.

Could you share a screenshot of the entire message, including its title and any buttons? Please cover any personal details. It would also help to know whether it appears inside a browser, as a notification, or in its own window. That should help identify what is displaying it before changing printer settings again.

For now, please don’t click a “Fix Now” button or call a number shown in the popup. You can also run a Full scan from Windows Security > Virus & threat protection > Scan options as a precaution. I can’t tell from the message alone whether this is unwanted software or a genuine printer alert.

This message continually comes up. Detected Microsoft XPS doc Writer & Microsoft Printer to PDF port conflict and has done so since I first tried to set up this printer a HP Envey 6120e

I have tried all the advice given on help sits like removing and reloading the printer in settings and hp smart, unplugging, restarting, and have now been trying to do it using the printer cable all to no avail, the message continues for about an hour and a half every time I turn the computer on, as I have now just done and even after removing all printers in settings and turning the Wi Fi off on the printer the message comes on as I type this.

I did it and the problem still persists

I did it and the problem still persists

I did it and the problem still persists