Founders Hub startup credits not applied after 1 month, no escalation ticket raised (Case 2608260050002113)

I've had an open Microsoft Support case (TrackingID 2608260050002113, Application ID 3796457) since 28 August 2026, originally about Founders Hub verification and an AADSTS16000 authentication error.

On 1 September, a support call confirmed my startup verification had been submitted successfully, and I was told credits would apply within approximately 3 business days.

It is now a month later. The credits have still not been applied. Despite multiple follow-ups, no formal escalation ticket has ever been raised on this case, and I've received repeated messages saying the team is "still coordinating" with no timeline or named owner.

The delay has directly caused additional Azure charges on my account that the promised credits would have covered.

Could someone help escalate this to the Founders Hub credits team directly, or advise the correct internal process to get a firm resolution date? Happy to provide the case reference and application ID.