New Windows Update done 9/29

I am about to flash my bios to update it and see if that fixes it as ftpm is built in now and cannot be changed.

Hi,

Are you going to re-flash the BIOS with an earlier version?

Have you tried uninstalling it, restarting, and checking if the TPM initializes without errors? It is possible that, if it's a physical TPM module, the module itself is defective on the motherboard.

Thanks.

I have asus laptop so its built in to be turned on I was told, and I have already tried unistalling and restarting. Flashing is the bios is the only thing I have not tried.

Hi,

Be careful; if you interrupt the flash process, your PC might not boot up anymore.

Thanks.

FA507RE, BIOS 312 and 315 both flashed via EZ Flash, defaults loaded, EC reset done. Device Manager: Trusted Platform Module 2.0 shows Code 10, Problem 0xA, Problem Status 0xC0000186 (device protocol error). No upper/lower filter drivers. AMD PSP 10.0 Device is present and healthy. Get-Tpm: TpmPresent False. The fTPM is not responding, which points to corrupted fTPM/PSP data or a motherboard fault. Please escalate to level 2 and advise on repair.

Hi,

In this case, do the following: go to Device Manager > Trusted Platform Module 2.0 > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer.

Take a screenshot and post it here.

Thanks.

Hi,

First, try testing both drivers to see if the system asks for a restart or if the driver starts without errors. If neither starts successfully, you can try running Valorant with VBS disabled:

1. Go to Windows Settings by pressing the Windows key and then clicking the settings gear icon in the bottom-right corner.

2.) Go to the "Device security" tab.

3.) Click on "Core isolation details."

4.) Turn off "Memory integrity."

After restarting, open the Command Prompt (as administrator) and run this command:

bcdedit /set hypervisorlaunchtype off

Restart your PC, then open Msinfo32.exe, take a screenshot, and post it here.

Thanks.

I tried testing both but then it just says this device cannot start and code 10. I will try disabling vbs now.

Memory integrity was already turned off, but i just run the command restarted and here is the msinfo

Hi,

If possible, scroll down further in msinfo32.exe, take a screenshot, and post it here.

Thanks.

Hii,

Press the Windows key, type Turn Windows features on or off, and press Enter

Uncheck the main Hyper-V box (this clears Hyper-V Platform and Management Tools).

Uncheck Virtual Machine Platform and Windows Hypervisor Platform if they are present.

Restart the PC and then take a screenshot of the bottom of msinfo32.exe again and post it here.

Thanks

All of those already are checked off

Hi,

Okay, the idea is that if you encounter error VAN9005 or when the game starts, you should restart your PC and test it again.

Thanks.

Yes i tried that already it just gives me the same error messaged after less than a minute of me playing.

The problem is why is my tpm 2.0 not starting all of a sudden

Hi,

Try disabling TPM in the BIOS and see if the error code persists; if it doesn't, it might only work on Windows 10 in Legacy mode.

However, I should mention that this appears to be a hardware failure; this procedure is intended for booting on legacy systems.

Thanks.

okay that is one of the issue there is no option to change the tpm setting in bios

Hi,

Honestly, there is a chance it could be a hardware issue—the internal TPM module might be defective. You would need to check this with Asus; take it to a service center to confirm if it really is a hardware problem. Another option is to perform a clean install of Windows 10 to see if the TPM module still shows an error.

Thanks.

Since thats the case could you help me uninstall the last update I did

it just said error when i tried to delete it because this all started after that update took place

Hi,

Open the Command Prompt (as administrator) and run the following commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to complete and restart your computer.

Then, open the Command Prompt again (as administrator) and run the command: wusa /uninstall /kb:5124008 to see if it uninstalls.

Thanks.

Hi,

Start menu > Settings > System > Recovery > Fix Windows updates > reinstall now

Thanks

it said this and i just clicked on fix issues again in windows update and it said the same thing

Hi,

In this case, you will need to reinstall Windows using the USB method; your Windows installation might be corrupted, so it may not be a hardware failure.

Thanks.

is there a tutorial on doing this i have not done this before is it similar to when i flashed the system and will i lose all my files

Hi,

I can guide you through this. First, you need to back up your important files and use a USB flash drive to create a Windows installation drive.

Thanks.