Organizing and accessing contact information in Outlook.com
Hello Joe Nucifora,
Thank you for taking the time to share your feedback.
Based on your description, this issue involves Public Folders, shared contacts, and contact groups used within an organizational Microsoft 365/Exchange environment. Microsoft Q&A's consumer Outlook.com forum supports personal Microsoft accounts and is not able to provide support for organizational or business-managed Exchange environments.
Thank you for sharing your experience and the impact this functionality has on your organization's workflow.