How to fix issues with Microsoft Dynamics on Premises version 8.2 and Edge Browser

Matt M 0 Reputation points
2026-09-29T15:04:19.3933333+00:00

Hi

Our organisation is still using Microsoft Dynamics on premises version 8.2 and we have recently begun having several issues with the way some entities are displaying incorrectly.

The Out of the Box Intersect entity - Customer Relationships isn't showing the roles when using Edge, Edge in Private, Chrom, Chrome in Private, HOWEVER it DOES work when using Firefox, so this appears to be an issue specific to Dynamics on prem vs 8.2 using a Chromium based browser.

Will Microsoft be releasing a fix for this please?

[moderator's note: PII removed]

Microsoft Edge | Other | Windows 11
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  1. Vikki-T 11,350 Reputation points Microsoft External Staff Moderator
    2026-10-01T06:34:40.6633333+00:00

    Hi Matt M,

    The fact that the roles appear correctly in Firefox but remain missing in both Edge and Chrome, including their private-browsing modes, points more toward a compatibility issue between the Dynamics 8.2 web client and Chromium-based browsers than a browser cache or extension issue.

    Dynamics CRM 2016/Dynamics 365 version 8.2 reached the end of extended support on January 14, 2026. Because the product is now outside its support lifecycle, Microsoft is unlikely to release a new compatibility fix for this behavior.

    Please check the exact Dynamics build under Settings > About and confirm that the environment is running the final available 8.2 update, version 8.2.28.11. If it is already fully updated, using Firefox may be the most practical temporary workaround while your organization plans an upgrade to a supported Dynamics release.

    You can review the official information here:

    If the system is already fully updated, your organization should contact its Dynamics partner or Microsoft Support for an environment-specific review. Include the Dynamics build, browser versions, screenshots, reproduction steps, and details of any form or script customizations. Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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