ASUS g14 2022 GA402RJ restarts when use on battery

Kon 0 Reputation points
2026-09-29T14:08:45.41+00:00

September 12th

Hello, I am experiencing random crashes/reboots on my ASUS ROG Zephyrus G14 GA402RJ (Ryzen 7 6800HS + RX 6700S, Windows 11).

Main issue:

Crashes only happen on battery power.

No crashes have occurred while plugged in (tested for ~3 weeks).

Usually happens a few minutes after:

Cold boot on battery

  Opening from hibernation/lid close
  
     Sometimes while idle with WiFi connected

Errors observed:

BugCheck 1001:

CLOCK_WATCHDOG_TIMEOUT (0x101)

  Related drivers mentioned: `dxgmms2.sys`
  
  WHEA-Logger Event ID 1
  
  Kernel-Power Event ID 41
  
  volmgr Event ID 161/162
  
  Kernel-PnP Event ID 219 (`WUDFRd`, Windows Hello driver)
  
  Startup BSODs:
  
     SYSTEM_THREAD_NOT_HANDLED
     
        KMODE_EXCEPTION_NOT_HANDLED

Troubleshooting performed:

Replaced battery (issue remained)

Updated AMD chipset driver (including power management fixes)

Updated GPU drivers from ASUS support

Disabled Hyper-V

Tested CPU minimum processor state:

100%

  99%
  
     80% (crashes still occurred)
     
     Reset Windows power plans:
     
     ```yaml
     powercfg -restoredefaultschemes

powercfg /h off powercfg /h on ```

     Reseated internal components after battery replacement
     
     Considered Windows reset/cloud recovery but not performed

Current suspicion: The issue seems related to battery power management/power state transitions because:

It never happens on AC power

It happens during idle/light usage on battery

Dumps show involvement of AMD power management/ACPI components (amdppm.sys, AmdMicroPEP.sys, ACPI.sys, pci.sys)

I would like assistance identifying whether this is a firmware/BIOS, driver, battery, motherboard power management, or Windows issue. Hello, I am experiencing random crashes/reboots on my ASUS ROG Zephyrus G14 GA402RJ (Ryzen 7 6800HS + RX 6700S, Windows 11).

Main issue:

Crashes only happen on battery power.

No crashes have occurred while plugged in (tested for ~3 weeks).

Usually happens a few minutes after:

Cold boot on battery

  Opening from hibernation/lid close
  
     Sometimes while idle with WiFi connected

Errors observed:

BugCheck 1001:

CLOCK_WATCHDOG_TIMEOUT (0x101)

  Related drivers mentioned: `dxgmms2.sys`
  
  WHEA-Logger Event ID 1
  
  Kernel-Power Event ID 41
  
  volmgr Event ID 161/162
  
  Kernel-PnP Event ID 219 (`WUDFRd`, Windows Hello driver)
  
  Startup BSODs:
  
     SYSTEM_THREAD_NOT_HANDLED
     
        KMODE_EXCEPTION_NOT_HANDLED

Troubleshooting performed:

Replaced battery (issue remained)

Updated AMD chipset driver (including power management fixes)

Updated GPU drivers from ASUS support

Disabled Hyper-V

Tested CPU minimum processor state:

100%

  99%
  
     80%  
     (crashes still occurred)
     
     Reset Windows power plans:
     
     ```yaml
     powercfg -restoredefaultschemes

powercfg /h off powercfg /h on ```

     Reseated internal components after battery replacement
     
     Considered Windows reset/cloud recovery but not performed

Current suspicion: The issue seems related to battery power management/power state transitions because:

It never happens on AC power

It happens during idle/light usage on battery

Dumps show involvement of AMD power management/ACPI components (amdppm.sys, AmdMicroPEP.sys, ACPI.sys, pci.sys)

I would like assistance identifying whether this is a firmware/BIOS, driver, battery, motherboard power management, or Windows issue.

SEPTEMBER 29th
RELEVANT UPDATE: I had assistance and was able to get the device stable on battery for 2 weeks from september 12 to 28 by turning off PCIe LPSM on battery.

The device had been working perfectly for several weeks, and I used it normally without changing or tweaking any settings. Reliability Monitor also showed no critical issues during that period.

Recently, however, the problems gradually returned:

I used a restore point, but the restoration was incomplete and some applications subsequently failed to open due to missing files.

Windows Search then stopped displaying any results.

The laptop began occasionally failing to shut down/start normally, instead entering Startup Repair before eventually booting successfully.

Since then, I have experienced multiple crashes, particularly while the laptop is running on battery.

These crashes only started yesterday; before that, the laptop had been functioning normally.

The only troubleshooting I performed was running SFC /scannow and DISM /RestoreHealth. During one DISM operation, the progress appeared to freeze, so I eventually hibernated the laptop and continued using it before later shutting it down while DISM was still incomplete.

I have also collected the minidump files from the recent crashes and can provide the compressed file for analysis.

I would really appreciate any help identifying what may be causing the instability.

DUMP FILES: https://drive.google.com/file/d/1cJvVGq79kkQvZvBodfBduBwZIYqF8_4S/view?usp=sharing

Windows for home | Windows 11 | Performance and system failures
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  1. AI answer

    2026-09-29T14:09:12.0466667+00:00

    The pattern points most strongly to a driver or firmware power-state problem on battery, not the replacement battery itself.

    The most relevant signals are:

    • Crashes happen only during battery use.
    • They occur around sleep, hibernation, lid-close, idle, and resume scenarios.
    • The system was temporarily stable after disabling PCIe Link State Power Management, which strongly suggests a power transition trigger.
    • The stop/error data mentioned in the dumps and events is consistent with device, chipset, ACPI, PCI, or related driver power-state handling.

    Based on the supported guidance, the best next steps are:

    1. Focus on recently changed drivers first Since the issue returned after the system had been stable, check for any recent driver or service changes around the time the crashes resumed. Recent driver updates are a common cause of bug checks and unexpected reboots. If a recent driver was installed, remove or roll it back and test again on battery.
    2. Check Device Manager for problem devices Right-click Start > Device Manager.
      • Look for any device with an exclamation point (!).
      • For suspect devices, open Properties and review any related events.
      • Try Update driver first.
      • If the issue began after a driver change, try disabling or uninstalling the affected device/driver and then reinstall the vendor-provided version.
    3. Review Event Viewer around each crash Open Event Viewer and inspect the System log for critical or error events in the same time window as the blue screen or reboot. This is specifically recommended for isolating the device or driver causing power-related bug checks.
    4. Temporarily disable power-saving features for isolation Because the system was stable when PCIe link-state power saving was turned off, continue using that as a diagnostic control. For DRIVER_POWER_STATE_FAILURE-style issues, temporarily disabling power save features is a documented isolation step because some driver problems are tied to hibernation, suspend, and resume states.
    5. Check BIOS/firmware availability from the manufacturer Power-state failures can also involve ACPI/BIOS or firmware behavior. Check whether the manufacturer provides an updated system ACPI/BIOS or other firmware for the GA402RJ.
    6. Remove or test recently added hardware if applicable If any internal component, peripheral, or hardware change coincided with the issue, remove or replace it for testing.
    7. Run manufacturer hardware diagnostics Hardware diagnostics from the system manufacturer are recommended when the issue may involve platform power management or firmware interaction.
    8. Install the latest Windows 11 updates Go to Start > Settings > Windows Update > Check for updates.
    9. If Windows became unstable after the incomplete restore/DISM sequence, use recovery The later symptoms—failed app launches, broken search, Startup Repair, and renewed crashes after an incomplete restore/DISM interruption—suggest Windows may now also have system-state corruption. If the driver and firmware checks do not stabilize the device, use a System Restore point or another Recovery option in Windows 11.

    What this most likely indicates:

    • Most likely: chipset / PCI / ACPI / device driver power-state handling on battery.
    • Also possible: BIOS or firmware interaction with low-power transitions.
    • Less likely: the battery itself, since replacement did not change the behavior.
    • Possible secondary issue now: Windows corruption after the incomplete restore/DISM workflow.

    The strongest practical conclusion from the current evidence is:

    • The original fault pattern is most consistent with a battery-only power transition driver/firmware issue.
    • The newer instability may be that same issue plus Windows corruption introduced after the interrupted recovery/servicing activity.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Ivan B 124.9K Reputation points Independent Advisor
    2026-09-29T14:59:36.2733333+00:00

    Hii,

    I’ve seen this issue before. When the battery was replaced, was it done under warranty, or did you perform the swap yourself?

    When the device freezes while running on battery power, does it take longer than usual to restart?

    Have you updated the BIOS?

    The problem I experienced wasn't with this specific model but with a 2020 Asus TUF; the issue turned out to be the motherboard, which had to be replaced along with the battery. One setting that helped was "AHCI Link Power Management"—changing it to "Active" mode (in addition to the PCI Express setting).

    Open the Command Prompt (as administrator) and run this command:

    powercfg -attributes SUB_DISK 0b2d69d7-a2a1-449c-9680-f91c70521c60 -ATTRIB_HIDE

    Go to Control Panel > Power Options > Change plan settings > Change advanced power settings > Hard disk > AHCI Link Power Management. Change it to "Active" or "DIPM".

    Based on your description, Windows might be corrupted. I would recommend refreshing Windows or performing a clean install; I can guide you through that.

    To perform a refresh, go to the Start menu > Settings > System > Recovery > Problems with Windows Update > Reinstall now.

    This refresh process won't format your PC; it will keep your files and programs intact.

    Thanks.

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