Networks display "No Internet, Secured" on Windows 10 despite internet working for non-Microsoft programs such as browsers, but fails for Microsoft Programs

Question

Networks display "No Internet, Secured" on Windows 10 despite internet working for non-Microsoft programs such as browsers, but fails for Microsoft Programs

Francis Hirst 0

My PC will connect to networks, but display "No Internet, Secured" underneath the name of the network. Despite this, other programs such as browsers, Steam, Discord, and online game functionality still work. However, some important features do not work: I cannot sign in to Microsoft 365 apps, nor can I sign into the Minecraft Launcher.

In terms of troubleshooting. I have tested my home wifi and the hotspot from my phone, and it is the exact same result for both of them. No other device on these networks is experiencing a problem, Windows or otherwise. I have also tested a wired ethernet connection, and that is the exact same result.

I have properly reset the router. I have tried plugging in to the network via ethernet. I have tried re-installing the drivers for my wifi network card. I have ran the network troubleshooter, and restarted the network services as it suggested. I have installed no VPNs, anti-virus, firewall or any other 3rd party software recently or ever that would cause this issue. I even had to fully reset my computer & reinstall windows for a separate issue, and that didn't fix it.

I have also done everything found in this thread, including the advice listed in the threads linked in the question, but none of it has worked.

I asked a similar question a while ago in this thread, but did not resolve it.

I would appreciate the help with this.

Mehran Rahim 0 Reputation points

2026-10-02T14:12:36.7733333+00:00

This is an interesting Windows networking issue because the connection appears to be working for regular applications while Microsoft programs are unable to access the internet. Checking network settings, DNS configuration, firewall rules, and Windows services could help identify where the problem is occurring.

3 answers

Your answer

Mehran Rahim 0 Reputation points

2026-10-02T14:12:36.7733333+00:00

This is an interesting Windows networking issue because the connection appears to be working for regular applications while Microsoft programs are unable to access the internet. Checking network settings, DNS configuration, firewall rules, and Windows services could help identify where the problem is occurring.

Answer 1

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Answer 2

Hendrix-V 19,650 Microsoft External Staff Moderator

Hi Francis Hirst,

Thank you for providing the detailed troubleshooting history. Since the issue occurs across Wi‑Fi, Ethernet, and mobile hotspot connections, and even persisted after reinstalling Windows, the underlying cause may be related to how Windows validates connectivity to Microsoft services rather than the network connection itself.

One area that may be worth checking is whether Windows can reach Microsoft's connectivity test endpoints:

Open Command Prompt as Administrator.
Run: nslookup www.msftconnecttest.com
Then open: https://www.msftconnecttest.com/connecttest.txt in a browser and confirm the page loads successfully.

You can also review the Event Viewer for networking or authentication-related errors:

Press Win + R, type eventvwr.msc and press Enter.
Navigate to: Windows Logs > System > Applications and Services Logs > Microsoft > Windows
Look for warnings or errors occurring when Microsoft 365 or Minecraft sign-in attempts fail.

If available, please share any specific error codes from Microsoft 365, the Minecraft Launcher, or relevant Event Viewer entries. Those details may help narrow down whether the issue is related to network connectivity detection, authentication, or a Windows component involved in Microsoft sign-in services.

I know you've already invested considerable time trying to resolve this. Hopefully, the additional diagnostic information can help identify what is preventing these Microsoft services from recognizing the connection correctly.

Francis Hirst 0 Reputation points

2026-09-30T12:52:58.2+00:00

Hi @Hendrix-V ,

I ran the command, and it returned Server: UnKnown as well as an IP address beginning with 192, as well as more information under a non-authoritative answer including a couple more addresses both beginning with 213 and aliases which were www.msftconnecttest.com & www.msftconnecttest.com.edgesuite.net . I went to www.msftconnecttest.com/connecttest.txt in a browser and the page loaded successfully.

I went to the Event Viewer, and found that the Applications and Service Logs folder outside of the Windows Logs folder, & System was a collection of logs in that folder. I could still navigate through Applications and Services Logs > Microsoft > Windows, and found lots more folders for all sorts of different applications/services. I had a look through for folders that explicitly contained words like "Network" or "Connectivity." I found that NetworkProfile had lots of events from whenever I would turn on my PC (I checked this by restarting my PC and noting down the time), and dates back to when I first started having this problem. After reading them for a bit, it seems as though the system is trying to identify the network and failing; the logs all have Event ID's of either 4001, 4002, 4003, 4004, 10000, or 20002. The last one for each boot up is always one of the events in the "Waiting for Identification" category, usually 4002 but sometimes 4001 or 4003.I checked signing into Word & Excel, and both come up with error code 0x800713AB after I enter my email. For the Minecraft Launcher, the red banner with the words "Oh no! Something went wrong, and we couldn't connect to Minecraft services. Please connect to the internet to refresh your offline access." popped up at the bottom before I got the chance to sign in. When I clicked the "SIGN IN WITH MICROSOFT" button, a red popup appeared in the top right corner which read "Something went wrong in the login process. If the problem persists, check your internet connection." No direct error code was given in the launcher.

Thank you for taking the time to help me, I hope this extra diagnostic information is useful.
Hendrix-V 19,650 Reputation points Microsoft External Staff Moderator

2026-10-01T00:16:42.58+00:00
Hi Francis Hirst,

Thank you for the detailed follow-up. The DNS lookup and successful access to msftconnecttest.com/connecttest.txt suggest that basic DNS resolution and connectivity to Microsoft's NCSI endpoint are working.

At this point, I would focus less on the physical network connection and more on the Windows account/authentication components.

Could you try the following checks:

1, Open Settings > Accounts > Access work or school.

If there are any old or unused work/school accounts listed, disconnect them temporarily and restart the PC.

2, Open Credential Manager > Windows Credentials.

Remove any stored Microsoft 365, Office, Xbox, or Microsoft Account credentials.

Restart and try signing in again.

3, Check whether the Microsoft Account Sign-in Assistant service is running

Press Win + R, type services.msc

Locate Microsoft Account Sign-in Assistant

Ensure it is set to Manual or Automatic and is currently running.

4, Create a temporary local Windows user account and test Microsoft 365 sign-in there.

Since network connectivity appears functional, a successful sign-in under another profile would help determine whether the issue is isolated to the current Windows profile.

If you can also confirm whether Microsoft Store opens normally and whether you can sign in to the Store with the same Microsoft account, that would provide another useful data point.
Francis Hirst 0 Reputation points

2026-10-01T11:29:29.06+00:00
Hi @Hendrix-V ,

Here are the results of running these checks:

In that part of the settings, there were no work/school accounts listed.

I went to the Credential Manager and found a many credentials with a password and username that started with MCL, MCLMS, or XblGrts. I removed them all, as well as another starting with MicrosoftAccount. I then restarted and signed in again. The main issue persists, but no other issue occurred. I checked the Credential Manager again and confirmed those credentials did not reappear.

I can confirm that the Microsoft Account Sign-in Assistant is set to Manual and is currently runnning.

I tried to create a temporary local Windows user account, but after I clicked "I don't have this person's sign in information" the popup window displayed "Something went wrong" with no error code, and only gave me the options of "Try again, or tap Cancel to set up your device later."

Microsoft store opens and shows things on the store page, but when I try to sign in it's a similar failurre to the Microsoft Office apps: I enter my email, then it shows the same network connection error message with the code 0x800713AB
Hendrix-V 19,650 Reputation points Microsoft External Staff Moderator

2026-10-02T03:08:07.91+00:00
Hi Francis Hirst,

Thank you for providing those results. The fact that DNS resolution works, the Microsoft connectivity test page loads successfully, and the issue affects Microsoft Store, Microsoft 365, Minecraft Launcher, and even local account creation suggests the network itself may not be the primary cause. Instead, the problem may be related to Windows components used for Microsoft account authentication.

As a next step, I'd recommend checking the integrity of Windows system files:

Open Command Prompt as Administrator.

Run: sfc /scannow

After it completes, run: DISM /Online /Cleanup-Image /RestoreHealth

Restart the PC and test Microsoft Store or Office sign-in again.

You can also test whether the issue occurs in Safe Mode with Networking:

Hold Shift while selecting Restart.

Go to Troubleshoot > Advanced options > Startup Settings > Restart.

Select Safe Mode with Networking.

Try signing in to Microsoft Store or Microsoft 365.

If either scan reports corruption or sign-in works in Safe Mode, that would provide an important clue about what is preventing Microsoft authentication services from functioning normally.
Francis Hirst 0 Reputation points

2026-10-02T14:08:25.35+00:00

Hi @Hendrix-V ,

I ran both commands. The first command found some corrupt files and "successfully repaired them," and the second command went through without problems. However I still could not sign into the Microsoft Store. I then tested booting the PC in Safe Mode with Networking. Microsoft Store came up as not supported in Safe Mode, and Microsoft couldn't start Word (Error code: 0x426-0x0). For the sake of completeness, I also checked the Network & Internet settings in Safe Mode with Networking, and it simply showed as not connected to the internet, with no available networks around.
Hendrix-V 19,650 Reputation points Microsoft External Staff Moderator

2026-10-03T06:49:19.18+00:00
Hi Francis Hirst,

Thank you for sharing those results. At this point, it may be helpful to check whether Microsoft account-related apps are able to communicate properly outside of the current Windows installation state.

Please follow these targeted checks:

1, Create installation media and perform an in-place repair upgrade

Download the latest Windows 10 installation media from Microsoft.

Run setup.exe from within Windows.

Choose Keep personal files and apps.

Complete the repair installation and test Microsoft Store sign-in afterward.

2, Check if a new local account can be created via Command Prompt

Open Command Prompt as Administrator.

Run: net user TestUser TestPassword /add

Sign in to the new account and test Microsoft Store or Microsoft 365.

3, Review the Event Viewer immediately after a failed sign-in

Open Event Viewer.

Check Windows Logs > Application and Windows Logs > System.

Look for errors occurring at the exact time of the Microsoft Store or Office sign-in attempt.

The inability to create a new account through Settings, together with the authentication failures across multiple Microsoft applications, makes the Windows account and authentication components an area worth investigating further.

If my response is helpful to you, please click "Accept Answer" and kindly upvote it.
Francis Hirst 0 Reputation points

2026-10-03T13:38:12.42+00:00

Hi @Hendrix-V ,

I downloaded the Windows 10 installation media setup and tried to run it, but the program got stuck at the "Downloading Windows 10" stage. I waited about an hour but the progress never got past 0%. I ran the command & created the local account, but signing into the Microsoft store failed in the same way. I checked the Event Viewer after this and there were no errors occurring at the exact time of the event in the relevant folders.
Hendrix-V 19,650 Reputation points Microsoft External Staff Moderator

2026-10-04T05:33:07.38+00:00
Hi Francis Hirst,

Thank you for testing those steps and reporting back.

The new results are helpful because they show the issue is not limited to a specific Windows profile. This suggests the system can access the internet generally, but some Windows components used by Microsoft services may still be unable to communicate properly.

As a final diagnostic step, I'd suggest checking whether Windows Update services are functioning normally:

Open Command Prompt as Administrator.

Run:

sc query wuauserv sc query bits

Note the STATE reported for each service.

You can also test Microsoft's update infrastructure directly:

Open a browser.

Visit: https://download.windowsupdate.com

Note whether the page loads or returns an error.

Finally, check Windows Update itself:

Go to Settings > Update & Security > Windows Update.

Select Check for updates.

Record any error code or message that appears.

The fact that the Media Creation Tool could not begin downloading may provide an important clue, as it uses Microsoft services similar to those involved in Store and account authentication.
Francis Hirst 0 Reputation points

2026-10-04T14:52:38.9133333+00:00

Hi @Hendrix-V ,

I ran both commands. The STATE for the first one was 1 STOPPED. The STATE for the second one was 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN).

I also went to the link you provided, but got a privacy error for that site. I did try and download it directly using the update assistant from the website linked in your previous comment, which worked well but didn't seem to do anything; running the update assistant simply showed "Thank you for updating to the latest version of Windows 10."

Finally, I went to Windows Update and select Check for updates. This immediately returned an error, which read "We couldn't check for updates because you aren't connected to the Internet. Make sure you have a mobile data or WiFi connection and try again."

Answer 3

Since the same behavior happens on Wi-Fi, phone hotspot, and Ethernet, while browsers and other programs still have internet access, I’d focus less on the network adapter/router and more on Windows’ connectivity detection and Microsoft endpoints.

Windows uses NCSI to determine whether it has internet access. It specifically probes www.msftconnecttest.com/connecttest.txt and dns.msftncsi.com. If those probes fail, Windows can show “No Internet” even though normal browsing still works. Microsoft also notes that NCSI status is used by some Microsoft components and apps. (learn.microsoft.com)

A couple of things I’d check:

Run Get-NetConnectionProfile in PowerShell and see whether IPv4Connectivity/IPv6Connectivity shows Internet.
In a browser, open http://www.msftconnecttest.com/connecttest.txt. It should return Microsoft Connect Test.
Check Event Viewer > Applications and Services Logs > Microsoft > Windows > NCSI > Operational for failed probe events.
Check that NCSI active probing is enabled under HKLM\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet, particularly EnableActiveProbing=1. I would not disable NCSI probing as a workaround. (learn.microsoft.com)

Because Microsoft 365 and Minecraft are also failing, I’d be especially interested in the NCSI events and whether the msftconnecttest.com probe works. That may give a better clue than doing another network reset.