Chat with an agent about printer drivers that stopped working

Dianne Robertson 0 Reputation points
2026-09-28T20:10:26.51+00:00

How do I chat with an agent about my printer drivers that stopped working

?

Windows for home | Windows 10 | Devices and drivers
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ivan B 124.8K Reputation points Independent Advisor
    2026-09-28T20:46:43.6033333+00:00

    Hi,

    If the Q&A Assist procedure didn't work, what is your printer model?

    Which connection are you using—USB or network?

    Thanks.

    Was this answer helpful?

    0 comments
  2. Bulldog 4,765 Reputation points
    2026-09-28T20:41:39.7133333+00:00

    "How do I chat with an agent about my printer drivers that stopped working?"

    Microsoft does not - cannot - write drivers for other companies' hardware, so it can't help you if you're experiencing a problem with the driver. Identify the exact model of your printer and contact the printer manufacturer's technical support. (We can point you directly to the manufacturer's technical support.)

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-09-28T20:10:38.5+00:00

    To chat with a support agent for a printer driver issue:

    1. Go to https://support.microsoft.com/contactus/.
    2. Sign in with a Microsoft account.
    3. Type Chat with an agent in the search bar.
    4. Select Contact support.
    5. Choose the product that matches the issue, such as Windows.
    6. Follow the prompts to start a live chat with a support agent.

    If the support page does not load correctly, try clearing the browser cache, using InPrivate/Incognito mode, or disabling a VPN.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.