Incorrect Display Name in Outlook Recipient Suggestions for My Own Email Address

For Outlook on the web, the incorrect suggested recipient entry is typically coming from the saved suggested recipients/autocomplete data, and saved personal contacts can also continue to be suggested until the contact is deleted.

To remove the specific wrong suggestion:

1. Start a new message in Outlook on the web.
2. In the To field, type the first few characters of the address.
3. When the incorrect suggestion appears, select the X next to that suggestion to remove it.

Important details:

• Removing the suggestion prevents that entry from appearing again in the AutoComplete list.
• If a new message is later sent to that address, the entry can be added back.
• If the address is also saved as a personal contact, it can still be suggested until that contact is deleted.
• For organization contacts, suggestions may continue unless removed by the organization administrator.

Where the data is stored:

• Outlook maintains its own AutoComplete list.
• The AutoComplete list for Outlook is specific to Outlook on the web and is not shared with Outlook desktop.
• Contact suggestions are generated within the Microsoft 365 service using personal contacts, organizational contacts when applicable, and previously used recipient names and addresses.

If the wrong name is only in Outlook on the web, check the contact entry for the address and delete or correct that contact if it exists. If the issue is only the suggestion entry, removing it from the suggestion list is the direct fix.

• Manage suggested recipients in the To, Cc, and Bcc fields in Outlook
• The Outlook AutoComplete list
• The Outlook AutoComplete list