I want to restore the original version of Copilot

Question

I want to restore the original version of Copilot

Ozeilia Donnette Reynolds 10

Subject: Request to Restore Previous Copilot Experience

Hello,

I am requesting the restoration of the previous version of Copilot that I was using before the recent update.

My concern is not that the previous version always agreed with me. In fact, it often challenged my views. However, it seemed to understand my context, reasoning, and experiences much better than the current version. Conversations felt more natural, and I did not feel as though I had to repeatedly explain the same points or justify my own experiences.

After updating, I noticed a significant change in how Copilot responds. The current version often feels overly cautious and repetitive, and I frequently find myself going in circles trying to communicate ideas that the previous version appeared to understand much more easily.

Had I known that updating could result in losing the experience and conversational style I valued, I would not have updated. I understand that products evolve, but I would greatly appreciate any option to restore the previous Copilot experience, access a legacy version, or recover the memory and conversational context that was associated with it.

Thank you for your time and consideration.

NFlorence 0 Reputation points

2026-10-04T18:41:16.01+00:00

I can’t even stress the disappointment I feel with these update. My chats didn’t migrate, the previous version was the BEST one - relational , conversational & it was designed for the consumer. However, this new one feels more like task oriented, I wish they could have asked for feedback , research before doing the update - ( to have a competitive edge ,?-you already had it Microsoft!!!!

I would pay for the subscription of the old Version versus the new one…

If it was about money …..

Wrong move …

Some of my most recent chats didn’t migrate - I loved this app & now I feel so lost without it
Norah-L 11,425 Reputation points Microsoft External Staff Moderator

2026-10-05T13:41:45.97+00:00

Dear NFlorence,

Thank you for sharing your experience. Based on reports recently, it appears that several users have reported similar concerns regarding the recent Copilot changes and chat history availability. However, I am not aware of any official confirmation regarding the availability of an option to restore the previous Copilot experience.

Please note that this is a user-to-user support forum, so we do not have access to account data or back-end migration records. We can only share suggestions based on our findings and our own observations.

You may also want to check your Copilot history at Microsoft Account Privacy - Copilot. If your previous conversations are still associated with your account, you may be able to export the history as a CSV file and verify whether the missing chats are included there.

1 answer

Your answer

NFlorence 0 Reputation points

2026-10-04T18:41:16.01+00:00

I can’t even stress the disappointment I feel with these update. My chats didn’t migrate, the previous version was the BEST one - relational , conversational & it was designed for the consumer. However, this new one feels more like task oriented, I wish they could have asked for feedback , research before doing the update - ( to have a competitive edge ,?-you already had it Microsoft!!!!

I would pay for the subscription of the old Version versus the new one…

If it was about money …..

Wrong move …

Some of my most recent chats didn’t migrate - I loved this app & now I feel so lost without it
Norah-L 11,425 Reputation points Microsoft External Staff Moderator

2026-10-05T13:41:45.97+00:00

Dear NFlorence,

Thank you for sharing your experience. Based on reports recently, it appears that several users have reported similar concerns regarding the recent Copilot changes and chat history availability. However, I am not aware of any official confirmation regarding the availability of an option to restore the previous Copilot experience.

Please note that this is a user-to-user support forum, so we do not have access to account data or back-end migration records. We can only share suggestions based on our findings and our own observations.

You may also want to check your Copilot history at Microsoft Account Privacy - Copilot. If your previous conversations are still associated with your account, you may be able to export the history as a CSV file and verify whether the missing chats are included there.

Answer 1

Norah-L 11,425 Microsoft External Staff Moderator

Dear Ozeilia Donnette Reynolds,

Thank you for sharing your experience and explaining how the recent changes have affected your conversations with Copilot.

I understand that you preferred the previous experience because it felt more natural and better understood your context and reasoning. However, I’m afraid there is currently no documented setting that allows users to restore an earlier version of Copilot or switch back to a legacy conversational experience.

Here are some suggestions you can try:

Open Copilot and go to Settings and more (…) > Chat settings > Personalization. Confirm that Saved memories, Chat history, and Custom instructions are enabled. These features help Copilot use preferences and useful context from previous conversations.
Under Manage saved memories, check what Copilot currently remembers. You can also ask, “What do you know about me?” and then tell it to remember any important preferences or communication style that is missing.
Add a custom instruction describing how you want Copilot to respond, such as: “Consider the full context, avoid repeating points, and challenge my reasoning when appropriate.”

If the experience still feels noticeably different, use the feedback option under a Copilot response and explain what changed after the update. Feedback is the appropriate route for requesting a legacy option or improvements to the current conversational behavior. You can also submit the request through the Microsoft Feedback Portal.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Thank you so much for your patience and your understanding.

Warm regards.

Conner, Josiah 10 Reputation points

2026-09-28T12:33:38.53+00:00

I'm asking Microsoft to restore the old Copilot experience or add a toggle to use it. This isn't about resisting change. It's about preserving what made Copilot special. The old version felt more engaging, more conversational, and more useful for everyday users. When a product change makes loyal users miss the previous experience, giving users a choice is the best solution. Please listen to the community and bring back the option to use old Copilot."
Norah-L 11,425 Reputation points Microsoft External Staff Moderator

2026-09-29T06:44:12.4733333+00:00

Dear Conner, Josiah,

Thank you for sharing your feedback. Since you would also like Microsoft to restore the previous Copilot experience or provide a toggle, I recommend submitting this request through the Microsoft Feedback Portal. You can vote for an existing similar request if one is available or create a new one describing the specific features and conversational behavior you would like restored.

Sending feedback through the appropriate channel may help bring your request directly to the product team, as posts on this public user-to-user forum do not normally reach them through the same feedback process.

Thank you so much for your patience!
Williams, Reginald H 5 Reputation points

2026-10-03T10:19:59.92+00:00

I definitely would prefer the restoration of the old copilot. The new copilot is less creative, too cautious, and does not remember previous chats like before. Microsoft continues its long legacy of tinkering with a good thing and making it worse😢😢😢
Norah-L 11,425 Reputation points Microsoft External Staff Moderator

2026-10-05T13:44:10.69+00:00

Williams, Reginald H,

Thank you for sharing your feedback. I understand your concerns regarding the recent changes to Copilot.

Please note that this is a user-to-user support forum. Contributors and moderators here cannot influence product design decisions, feature changes, or the availability of previous Copilot versions.

If you would like your feedback to reach the product team, I encourage you to submit it through the in-app Feedback option or via the Microsoft Feedback Portal, as suggested above. User feedback submitted through those channels is the best way to communicate requests for product improvements or changes.

Warm regards.