Syncing across devices

(s) Ugochi 0 Reputation points
2026-09-27T19:08:04.33+00:00

Error Code: 70044

Request Id: <PII removed>

Correlation Id: <PII removed>

Timestamp: <PII removed>

every time I try and sync across my devices , it keeps telling me to log in

Once I logged in, it will take about 2 mins to verify everything before it tells me to login in again

and I need onenote across my laptop and Ipad

Microsoft 365 and Office | OneNote | For home | Windows
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  1. AI answer

    2026-09-27T19:08:19.07+00:00

    For repeated OneNote sign-in prompts while syncing between a Windows laptop and iPad, use this sequence:

    1. Check whether the notebook opens in OneNote for the web.
      • In OneNote on the laptop, go to File.
      • On the Info tab, right-click the notebook URL under the notebook name, then select Copy.
      • Paste it into a browser and open it.
      • If it opens, select Open In OneNote and sign in with the correct account if prompted.
    2. On the Windows laptop, sign out of all accounts associated with OneNote, then sign in again.
    3. If the notebook does not sync automatically after signing back in, right-click the notebook name and sync it manually.
    4. If Windows keeps asking to sign in repeatedly, clear stored Office credentials.
      • Close OneNote and any open browser windows.
      • Open Start > Settings.
      • Search for Credential Manager and open it.
      • Select Windows Credentials.
      • Remove entries that begin with MicrosoftAccount and MicrosoftOffice.
      • Restart the device, open OneNote, and sign in again.
    5. On the iPad, sign out of all accounts associated with OneNote and sign in again.
    6. If the iPad still loops on sign-in, clear OneNote sign-in credentials.
      • Go to iOS Settings > OneNote > Reset OneNote > Delete Sign-In Credentials and turn it on.
      • Make sure OneNote is fully closed.
      • Reopen OneNote and sign in again.
    7. Update other Office apps on the iPad if installed, because Office apps share the same credentials and a problem in one app can affect OneNote sign-in.

    Important: signing out can cause loss of unsynced changes. Back up any notes that have not fully synced before doing sign-out or credential reset steps.

    The correlation ID is not the actual error code. It is a unique request identifier that can help an admin trace what happened, but it does not identify the problem by itself.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
    2026-10-02T10:03:23.0866667+00:00

    Hello (s) Ugochi,

    I understand you need your notes available on both your laptop and iPad. Before trying more sign-in resets, could you confirm where error 70044 appears, and whether the account is personal or provided by a school or employer?

    If you have notes that have not synced yet, please keep a copy of them before signing out.

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