My xbox privacy setting do not save.

Question

My xbox privacy setting do not save.

Malte Westerdahl 0

I have a problem with my xbox privacy settings that has been going on for a while now. Everytime i switch my settings it switches back to the old settings. I realised my account was in the United Kingdom and changed it to Sweden because i wasn't gonna do the age verification if i'm not even in a required country. Then when i tried to switch some xbox security settings it went from Friends -> Everybody, Then when i wen't out and in again from the menu it switched back to the old one. This problem is a serious issue, as now i cannot play games with certain features, plus if i pay for Grand Theft Auto VI and then it doesn't allow me to play because of settings that won't save. I have also realised that the only me setting on privacy saves but the everybody setting doesn't so theres clearly a problem with the coding on everybody option. My account has been in a family in the past.
1. My account is over 18
2. My account is in Swedish region where it does not require age verification
3. I can't play certain features in some games.

Please read this and fix it before the date of November 18th or tell me how i can make it so the settings ACTUALLY save.

Thank you.

(This does include every privacy setting that has the options "Only me", "Friends" and "Everybody".)

PS. I am not in a xbox family.
PS. I have now tried logging in on a new browser account with no cache and no cookies and it still did not save. Update 26-09-27: I have now tried to switch the settings on a diffrent account and they save perfectly. That account was in the Swedish region from the beginning. This means that there is probably a problem with being in a family and leaving it or switching from age verification regions to normal regions.

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Answer 1

Carl-L 23,080 Microsoft External Staff Moderator

Hello Malte Westerdahl,

Welcome to Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Before we proceed, may I know if you have tried to add the account back to a family group and change the settings from a parent account instead? Also, can you please try to log in to https://www.xbox.com/en-gb/live and let me know what it lead you to?

I'm waiting for your reply.

Malte Westerdahl 0 Reputation points

2026-09-30T15:37:29.65+00:00

Yes, i have tried to re-add the account and changed it from the parent account but it did not save. The link brought me to the Great Britan xbox page. I tried to change my settings but ofcourse, as soon as i refreshed the settings page it revert back to friends.
Carl-L 23,080 Reputation points Microsoft External Staff Moderator

2026-10-01T13:37:20.8133333+00:00

Hello Malte Westerdahl,

Thanks for replying.

My account doesn't have any issue saving it either. So it's quite hard to tell since I cannot replicate it.

I also don't think that this is a coding issue, they will usually affect all account that use the same page. If possible, can you please switch the account back to United Kingdom, complete the verification by going to the link above and switch back to see if it helps?
Malte Westerdahl 0 Reputation points

2026-10-01T15:43:19.7966667+00:00

I believe you cannot switch back after switching within 3 months. I would also have to verify my account which i would not like to do. Guess the system is just confused by me switching from gb. I could try changing the region in setting on xbox not the microsoft account.
Carl-L 23,080 Reputation points Microsoft External Staff Moderator

2026-10-03T10:16:58.0166667+00:00

Hello Malte Westerdahl,

Thanks for replying.

You can try that as well and let me know.
Malte Westerdahl 0 Reputation points

2026-10-04T11:24:03.95+00:00

Changing region on the xbox did not work, only thing i could think of now is to change the ownership to another email but i have no idea if that would work at all.

Quick question as well, Has this case been escalated or reported internally as a possible account-side bug, or are we still troubleshooting it at the support level?