You've reached your limit for today

ASHISH SHAH 0 Reputation points
2026-09-26T09:12:13.5+00:00

I have an active Microsoft 365 Family subscription. Copilot works in Word and at copilot.microsoft.com. Excel Copilot displays "You've reached your limit for today" in both Excel Desktop and Excel for Web. The issue has persisted for more than 3 days. Office Online Repair has been completed and Excel is fully updated.

Microsoft 365 and Office | Excel | For home | Windows
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  1. Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
    2026-09-30T08:30:49.3666667+00:00

    Hello ASHISH SHAH,

    Since the same message appears in Excel on both your computer and the web, and you’ve already updated Excel and run Online Repair, I wouldn’t repeat those steps.

    Is the account signed in to Excel the owner of the Microsoft 365 Family subscription? If so, does your Microsoft account show any remaining AI credits? That would help distinguish a reported limit from an account issue. I can’t confirm which it is from the message alone. If the owner account has credits available but Excel still shows this error, Microsoft Support would need to check the account.

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  2. AI answer

    2026-09-26T09:12:32.7+00:00

    For Microsoft 365 Family, Copilot inside Excel uses AI credits, and some Copilot experiences can have different limits depending on the app or entry point. That matches the behavior where Copilot still works in Word or on the standalone Copilot site, but Excel shows "You've reached your limit for today".

    Since Excel is affected in both Desktop and Web, and Office Online Repair plus updates are already completed, focus on these checks:

    1. Confirm the account is the subscription owner In Microsoft 365 Family, AI benefits such as Copilot in desktop apps are limited to the subscription owner. If the subscription is shared, Chat can still work on microsoft365.com, but app-based Copilot benefits are limited to the owner.
    2. Verify Excel is signed in with that same Microsoft account In desktop Excel, go to File > Account and confirm the signed-in account is the same account that owns the Microsoft 365 Family subscription. If other personal, work, or school accounts are signed in, sign them out, restart Excel, and sign back in only with the subscription-owner account.
    3. Check whether the issue is specific to Excel’s Copilot entitlement or usage limit Open Excel on the web from https://www.microsoft365.com/launch/excel and sign in with the subscription-owner account. If the same limit message appears there and in desktop Excel, the issue is not the local Office installation.
    4. Understand the likely cause Microsoft states that Copilot features inside Word, Excel, PowerPoint, and other Microsoft 365 apps consume AI credits, and some experiences may have different usage limits depending on the feature and entry point. That is why Copilot can still work outside Excel while Excel remains limited.
    5. If the account is the owner and the limit has persisted for several days Contact Microsoft Support and ask them to check the Copilot entitlement and AI-credit status for the Microsoft account, because the issue is occurring in both Excel Desktop and Excel for Web with the correct subscription.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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