Hello,
What exact error message do you receive when you try to connect your phone to the Windows PC using the Phone Link app?
Turn off the Bluetooth services on both devices, then turn them back on. And, make sure both devices are connected to the same Wi-Fi network.
Restart the 'Phone Link' app on Windows and the 'Link to Windows' app on your Mobile'.
On your Windows PC, launch the Phone Link app.
- On the Choose your device to get started page, select Android or iPhone.
- Scan the QR code on your Android device.
- You will be redirected to download the Link to Windows App.
- Sign in with the same Microsoft account in the app that you used in the Phone Link app on Windows. (Or) use the QR Code option.
- Enter the code displayed on your PC.
- Allow all permissions if asked.
Your Mobile device will be linked to the Phone Link app on Windows.