outlook.com search not working

Sara Baladi 0 Reputation points
2026-09-22T12:45:35.0866667+00:00

my search function on outlook.com is suddenly not working

Outlook | Web | Outlook.com | Email
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  1. TaoLi 113.9K Reputation points Independent Advisor
    2026-09-22T13:34:48.09+00:00

    Hi

    Does the search show no results, keep loading, or display an error? Also, which browser are you using?

    Please try opening Microsoft Edge, selecting the three dots (…) > New InPrivate window, then signing in to Outlook.com and searching for an email you can already see in your inbox.

    If it still fails, please share what happens or a screenshot with personal details hidden so I can help narrow it down

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  2. AI answer

    2026-09-22T12:45:47.8033333+00:00

    For Outlook.com, start with these search steps:

    1. In Mail, use the Search box, type the message, contact, subject text, or file name, and press Enter.
    2. If too many or unexpected results appear, use the filter in the search box to search specific folders such as Deleted Items or Sent Items. Outlook.com searches All folders by default.
    3. If searching for messages from a specific person, start typing the name in the Search box and select the suggested contact, or press Enter for more results.
    4. If the issue continues, use Outlook.com support from Help in the menu bar, enter the query, and if self-help does not resolve it, go to Still need help? and select Yes.
    5. If sign-in is also failing, use the Outlook.com support option listed under Still need help?

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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