reCAPTCHA not working

Question

reCAPTCHA not working

Sean Wright 5

One site has a reCAPTCHA that won't let me in no matter how many times I click it (pictured). And another site I had to contact just to let me use it, because I was blocked.

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Answer 1

Welcome Sean Wright,

Thank you for posting in Microsoft Q&A forum.

To help narrow this down, could you confirm:

Does the reCAPTCHA fail only in Microsoft Edge, or does the same website work in another browser such as Chrome or Firefox?
Are you using any VPN, proxy, ad blocker, privacy extension, or security software that filters web traffic?
Does the issue occur on multiple websites that use reCAPTCHA, or only on this specific site?

In the meantime, please try these quick checks in Edge:

Open an InPrivate window by pressing Ctrl + Shift + N, then visit the affected site and test the reCAPTCHA again.
Temporarily disable any browser extensions:
- Open Edge and go to edge://extensions
- Turn off all extensions
- Restart Edge and test the site
Clear site data for the affected website:
- Open Settings > Cookies and site permissions > Manage and delete cookies and site data
- Remove data for the affected site
Confirm Edge is fully updated:
- Open Settings > About Microsoft Edge
- Install any available updates and restart the browser

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Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-09-23T10:00:21.35+00:00

Hello Sean Wright,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.