Unable to change legal name on Microsoft profile

Question

Unable to change legal name on Microsoft profile

Simon Brown 11

Hi everyone, I'm trying to book a Microsoft exam but it warned me before booking that my ID must match exactly with my legal name set in my Microsoft profile. However, my Microsoft account doesn't have my middle name.

Now this has never been an issue in the past but I thought I should probably update it just in case.

However, when I try to update it in the portal it says "Your legal name change request will require further review. Please contact Credential Support to modify your legal name."

However, when I click that link it says "Welcome to Engage Center

You don't have permissions to any workspaces in Engage Center. Reach out to your team admin to check your access or speak with your Microsoft account team to learn about this content. If you expect to already have access, try the options below."

However, it's a personal Microsoft account, I don't have a tenant so there is no team admin.

Can someone help me please?

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Answer recommended by moderator

Gérard Oomens 133.7K Volunteer Moderator

Try this link:

Credentials Support

Or:

https://engagecenter.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb

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Simon Brown 11 Reputation points

2026-09-21T10:38:40.7166667+00:00

Thanks, unfortunately I just the following error:

Sorry, you can't get to this yet

You can't complete this action because you're trying to access protected resources as an external user in this organisation. Please contact the admin to allow you to access the protected resources.
Gérard Oomens 133.7K Reputation points Volunteer Moderator

2026-09-21T11:06:59.1466667+00:00

Try with another browser, or in-private/incognito mode. Or on another device outside your organisaation?

Sorry I have no further suggestions.
Simon Brown 11 Reputation points

2026-09-21T11:54:41.3066667+00:00

Thanks, I've tried both chrome and edge, including incognito but same issue unfortunately. As I said it's a personal account, I'm not using a managed corporate device.
Gérard Oomens 133.7K Reputation points Volunteer Moderator

2026-09-21T13:13:46.9733333+00:00

Try with another (personal) account.
Simon Brown 11 Reputation points

2026-09-22T15:49:14.8066667+00:00

Thanks, that did the trick!
Gérard Oomens 133.7K Reputation points Volunteer Moderator

2026-09-22T15:57:08.2266667+00:00

That is nice to hear. Thank you for the feedback.

1 additional answer

Simon Brown 11 Reputation points

2026-09-21T10:38:40.7166667+00:00

Thanks, unfortunately I just the following error:

Sorry, you can't get to this yet

You can't complete this action because you're trying to access protected resources as an external user in this organisation. Please contact the admin to allow you to access the protected resources.
Gérard Oomens 133.7K Reputation points Volunteer Moderator

2026-09-21T11:06:59.1466667+00:00

Try with another browser, or in-private/incognito mode. Or on another device outside your organisaation?

Sorry I have no further suggestions.
Simon Brown 11 Reputation points

2026-09-21T11:54:41.3066667+00:00

Thanks, I've tried both chrome and edge, including incognito but same issue unfortunately. As I said it's a personal account, I'm not using a managed corporate device.
Gérard Oomens 133.7K Reputation points Volunteer Moderator

2026-09-21T13:13:46.9733333+00:00

Try with another (personal) account.
Simon Brown 11 Reputation points

2026-09-22T15:49:14.8066667+00:00

Thanks, that did the trick!
Gérard Oomens 133.7K Reputation points Volunteer Moderator

2026-09-22T15:57:08.2266667+00:00

That is nice to hear. Thank you for the feedback.

Answer 1

Simon Brown 11

Using a different Microsoft account to raise the support request worked. I just gave them the details of the account I was trying to fix and after some security questions they were able to help.

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