phone verification isn't avaible right now and the qr code method isn't working

Adham Alalfy 0 Reputation points
2026-09-20T17:50:54.16+00:00

Heya. So the problem right now i am facing i don't know if it temporially or not but i have to make sure. So the problem i have right now when i tried to redeem something on microsoft reward it shows 2 ways Qr code and sms and call one. so i tried with the qr code it opened to me into bing app and when i enterned the looking Captcha one and after that it says QR code expired and i would like to add that i wasn't using any vpns. welll i tried with the phone one it says phone verification not avaible. also to make sure i also opened it on incoignto mode still same problem and i am from france and i saw my phnoe service is supported.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. EmilyS726 267.8K Reputation points Independent Advisor
    2026-09-20T18:28:38.8433333+00:00

    For personal Microsoft accounts, Microsoft now says you can no longer add a phone number as a new security method. This method is being phased out. See official document here.

    https://support.microsoft.com/accounts-billing/manage/microsoft-to-stop-sending-sms-codes-for-personal-accounts

    If you need to verify your Bing Reward, the supported alternative to entering a phone number is QR-code verification through the Bing mobile app. Microsoft officially identifies this as an alternative to SMS, and users have successfully redeemed rewards with it when SMS verification failed. https://support.microsoft.com/en-us/accounts-billing/rewards/use-qr-code-verification-to-redeem-microsoft-rewards

    Can you confirm these are the steps you took

    Sign in to the Microsoft Rewards website at rewards.microsoft.com and choose a reward for redemption.

    ​​​​​​​Sign in

    When prompted to verify your account, select the Verify with the Bing app option.

    Using your mobile device, scan the QR code shown in the Rewards site.

    After scanning, enter the 6-digit verification code and select Verify. 

    Return to the original redemption screen to complete the redemption. 

    These are a few suggestions if the above steps failed.

    If QR code verification doesn’t work, try the following: 

    • Make sure your browser and operating system are up to date.
    • Clear your browser cache and cookies.
    • Turn off VPNs, proxies, or third-party security software temporarily.
    • Try a different browser, device, or network.

    Was this answer helpful?

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