Outlook sign in problem

Eirwyn Davies 20 Reputation points
2026-09-20T13:46:28.7533333+00:00

When I click on to Outlook its asks me to sign in. I put in a password (that works for microsoft log in) but the message i get is something has gone wrong. Any ideas how to fix I am on 365.

Outlook | Windows | New Outlook for Windows | For home
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Answer accepted by question author
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator
2026-09-23T09:46:44.23+00:00

Hi Eirwyn Davies,

I understand how inconvenient it is when the password is accepted elsewhere but new Outlook still returns only a general “Something has gone wrong” message.

Could you confirm whether this is a personal Outlook.com/Hotmail account or a Microsoft 365 work or school account? Also, does the error appear immediately after entering the password, or after completing any verification prompt? If possible, please share the exact error message or a screenshot with your email address and other personal information hidden.

In the meantime, please try repairing the new Outlook app:

  • Open Windows Settings > Apps > Installed apps.
  • Find Outlook (new) and select Advanced options.
  • Select Repair, then reopen Outlook and test the sign-in.
  • If the issue remains, return to the same page and select Reset. You will need to add the account again afterward.

If Reset does not help, uninstall new Outlook, restart the computer, and reinstall it from the Microsoft Store.

For a work or school account, if the same account also cannot access its mailbox through the web, please contact your organization’s Microsoft 365 administrator so they can check the account, license, and sign-in status. Thank you so much for your understanding.     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Hornblower409 16,580 Reputation points
    2026-09-21T02:16:20.7266667+00:00

    @Eirwyn Davies said

    When I click on to Outlook its asks me to sign in. I put in a password (that works for microsoft log in) but the message i get is something has gone wrong

    You tagged your Question as | New Outlook for Windows | If this is the case, then any passwords it ask for are for the email accounts you have added to the program. e.g. If you have added an AOL email account, it might prompt your for your AOL password.

    If you are using only a Microsoft email account (e.g. outlook.com, hotmail.com ) - Can you logon to Outlook Web at https://outlook.cloud.microsoft/ and see your mail?

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