0xA00F4289 <ActiveCameraUnplugged> (0x80004003) — "We can't find your camera"

Ganesh Das 0 Reputation points
2026-09-20T13:32:56.41+00:00

When i am opening the camera the right sight of light is not working that's why camera not working .

Windows for home | Windows 11 | Devices and drivers
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  1. DaveM121 932.4K Reputation points Independent Advisor
    2026-09-20T14:07:10.0433333+00:00

    1

    Look at the function keys (F1 - F12) on your keyboard, if one of them has a camera icon, press that key or Fn + that key to unlock the webcam.

    2

    If that was not the problem, look at the camera lens above your screen, is there a small privacy slider that needs to be opened to access the webcam?

    3

    If the webcam is still not working, right click your Start Button and open Device Manager.

    Expand the Cameras section.

    Please provide a screenshot of that full Device Manager window.

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  2. AI answer

    2026-09-20T13:33:19.6966667+00:00

    The symptom points to Windows not detecting the built-in camera, or the camera being blocked/disabled.

    Try these steps in order:

    1. Run the camera troubleshooter
      • Open the Get Help app and run the automated camera troubleshooter.
      • It automatically runs diagnostics and applies fixes for many camera problems.
    2. Check camera privacy settings
      • Go to Start > Settings > Privacy & security > Camera.
      • Make sure Camera access is On.
      • Make sure Let apps access your camera is On.
    3. Check for a camera key or privacy shutter
      • Some laptops have a camera on/off key between F1–F12 or a physical privacy cover/shutter.
      • If present, turn the camera back on or open the shutter.
    4. Check the camera in Device Manager
      • Open Device Manager.
      • Expand Cameras.
      • If the camera appears, make sure it is enabled.
      • If it is missing, restart the PC and check again.
    5. Reinstall the camera driver
      • Warning: Do not do this on Surface Pro X. On that device, uninstalling camera drivers may require a full reset to restore them.
      • In Device Manager, expand Cameras.
      • If Intel(R) TGL AVStream Camera or Intel(R) AVStream Camera appears, double-click it.
      • Open the Driver tab > Uninstall Device.
      • Select Attempt to remove the driver for this device > Uninstall.
      • Restart the device.
    6. Force a restart
      • Select Start > Power > Shut down.
      • Wait a moment.
      • Then press and hold the power button for 20 seconds. If the logo appears earlier, keep holding until it appears again.
    7. If the camera still is not detected
      • If the camera does not appear in Device Manager at all, Windows may not be detecting the hardware.
      • At that point, service or repair may be needed.

    If the device is a Surface, the Surface app can also check device health and updates.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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