speak to support agent

Nat Wienecke 0 Reputation points
2026-09-19T19:33:18.84+00:00

i clicked "chat with support agent in your web browser" and it provide the below that Microsoft support agent would call me, not do a chat.

A service request is being opened

A support agent will call the phone number provided. Callback times may vary.

Title

help with case 2048044308

Request Number

7109024369

Status

Active

Name

Nat

Surface | Surface Pro | Performance and maintenance
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  1. S.Sengupta 32,366 Reputation points MVP Volunteer Moderator
    2026-09-19T23:56:14.32+00:00

    Since you originally wanted chat rather than a phone call, I would not immediately create another case, because that could create duplicate support requests.

    If the callback comes and you prefer written communication, you can tell the agent that you originally selected ‘Chat with a support agent in your web browser’ because you need written communication. The system unexpectedly converted this into a callback request. Could he please switch this case to web chat or provide a chat-based follow-up option?

    Also, don't post the phone number publicly.

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