My subscription is lost after iOS 27 download. Unable to get online and have no emails.

gary moores 5 Reputation points
2026-09-19T08:56:58.3633333+00:00

On my Mac I upgraded to iOS 27 and now I have no outlook.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

0 comments
Answer recommended by moderator
gary moores 5 Reputation points
2026-09-19T10:43:24.4633333+00:00

I’m all sorted now, I updated all Microsoft stuff and it must have removed the glitch, thanks for trying to help though, have a great weekend!

Was this answer helpful?

1 additional answer

Sort by: Oldest
Most helpful Newest Oldest
  1. Jayden-P 2,855 Reputation points Independent Advisor
    2026-09-19T09:05:27.19+00:00

    Hi @gary moores

    To better understand what happened, could you please clarify a few details?

    1. When you mention that your subscription is lost, do you mean:
      • Your Microsoft 365 subscription no longer appears under your account?
      • Or Outlook is no longer working and you believe the subscription has been removed/expired?
    2. Could you sign in to https://portal.office.com/account/?ref=Harmony#subscriptions and check whether your subscription is still listed?
    3. When you say "On my Mac I upgraded to iOS 27 and now I have no Outlook", what exactly do you mean? Are you seeing any specific error message or error code when trying to access Outlook or your mailbox?

    Please let me know the results of the subscription check and clarify what "I have no Outlook" means. If the Outlook app simply disappears, try redownloading it via here.

    User's image

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.