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Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Try these steps in order:
- Open a private browsing session and sign in again.
- Edge: Settings > New InPrivate window
- Chrome: Incognito mode
- Safari: File > New Private Window
- Clear browser cache and cookies, then retry.
- Edge: Settings > Privacy and Services > Clear Browsing Data. Select Browsing history, Download history, Cookies, and Cached images and files, then select Delete.
- Chrome: Settings > Privacy and Security > Clear browsing data.
- If the portal is still failing, reset the browser settings to defaults.
- If the page hangs or still fails to load, try a different browser.
- In the Microsoft Entra admin center or Azure portal, use Diagnose and solve problems if access becomes available. Some diagnostic tools require at least the Billing administrator role.
- If sign-in to the portal is not possible, create a support request using the public support entry point.
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