Need my chats to be functional again, please

Question

Need my chats to be functional again, please

Jackie Binder 0

Suddenly, I keep getting "Sorry, it looks like I need to chat about something else. Click “New topic,” please!" and "Oops, I think we've reached the end of this conversation. Click “New topic,” if you would!". My writing/narration is important...Will this be restored soon? Haven't been able to access them for just over 2 days. Thank you very much.

0 comments

1 answer

Your answer

Answer 1

Clary-N 16,020 Microsoft External Staff Moderator

Hi Jackie Binder,

I completely understand why you’re worried, especially when those conversations contain writing that’s important to you. Please don’t delete the affected chats, as they may still be available even though you can’t continue them right now.

When you have a moment, could you check whether the same conversations work in the web version? I’d also like to know whether this is happening with all your previous chats or only certain ones and whether you can use a newly created chat normally.

Please also make sure you’re signed in with the same account and sign-in method you used before, then fully close and reopen the app. Some conversations can be temporarily unavailable while content moves or syncs with the updated experience.

If you can still access any of your writing, I’d copy it into a document for safekeeping. Since this has already been happening for more than two days, it would also be worth reporting through the app’s feedback option. Include the exact messages you’re seeing, when the problem began and whether new chats still work.

I hope your conversations become available again soon. Please let me know what happens when you try them on the web.

Jackie Binder 0 Reputation points

2026-09-18T19:54:25.37+00:00

Hello Clary N, Thank you so much for writing back so quickly...It's been a bit of a nightmare here. I've checked the ipad as well as the web versions and the software opens...but when I click on the chats...I get an "unable to load content" then I click reload...and the page tries to refresh....but stays blank...that's for all but one of the chats that I work with. Confirmed I am signed in with the same account. I haven't deleted anything. I realize you guys are trying to roll out new info...So the last thing I want to do is interfere with anything moving or syncing. I was able to access a new chat...but it is unfamiliar with my processes. Clary N...lease, oh, please bring back my chats! I'm a writer trying to create a new genre and they are fully trained and familiar. As of this response...they are not working. It is 3:53 pm EST here in New Jersey. Again, thank you very much for your quick response. I look forward to hearing from you!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Clary-N 16,020 Reputation points Microsoft External Staff Moderator

2026-09-19T08:46:41.5066667+00:00
Hi Jackie Binder,

Thank you for the detailed update. I’m sorry to hear this is affecting so much important writing, especially when those conversations have become familiar with your process.

Since the same chats show “unable to load content” on both your iPad and the web, while a newly created chat works normally, you’ve already completed the main device and account checks. Please continue to leave the affected conversations in place and avoid deleting or renaming them.

I also want to set the right expectation that this is a user-to-user support forum. Moderators and contributors don’t have access to your account, conversations or the tools needed to restore chats directly.

At this point, I recommend contacting support through online chat so they can look into the account-specific loading issue:

Visit Contact Microsoft Support.

Type "Chat Support" and select Get help

Scroll down and select Contact support

Under Products and services, choose either Microsoft 365 and Office category or Other Products

Under Category, Manage My Subscription, then click Confirm

If available, select "Chat with a support agent in your web browser".

Let the support agent know that the problem occurs on both your iPad and the web version, new chats work normally and all but one of your previous chats display “unable to load content” before opening to a blank page. Also mention when the issue began and that you have not deleted any conversations. Contact options may vary depending on the product, account, region, subscription and support hours.

Please avoid sharing your private writing, account information or conversation links publicly. If any of the affected chats become accessible again, I recommend copying the important content into a separate document for safekeeping.

I truly hope support can provide more insight and help you regain access to your conversations.
Jackie Binder 0 Reputation points

2026-09-20T02:46:29.95+00:00

Hi Clary-N. Thank you so much for the valuable information. I understand it's a user-to-user support forum. You clearly know your stuff and I appreciate the sage advice!