Co-pilot stopped working

well i had this dialogue with support - see below, please try to look pass my speeling and grammar errors. Van Van

Thank you for that information, here is the case number for our interaction today 7108965167. About your question, not all of the details are with us and we may still have to verify, thank you.

9/17/2026, 06:54 PM

Van Van

To isolate the issue and better assist you today, I will be asking you a few questions.

9/17/2026, 06:54 PM

Customer

well ok

9/17/2026, 06:54 PM

Van Van

May I know if you have tested both copilot app and the website to check if the problem is the same?

9/17/2026, 06:55 PM

Customer

well i use the desktop app more than the website because i found it to be more spercific and helpful, since i pay for 365?

9/17/2026, 06:56 PM

Van Van

I understand, I am just making sure to isolate the issue if the problem is the same in the Copilot web version.

9/17/2026, 06:57 PM

Van Van

I understand how important it is for you to be able to access and use Microsoft Copilot without interruptions, and I sincerely apologize for the inconvenience this may be causing.

At the moment, there may be a temporary service disruption affecting some Microsoft Copilot services. Please be assured that our Microsoft engineers are actively investigating the issue and working diligently to restore normal service as quickly as possible.

To stay informed about any updates regarding this service issue, you can monitor the Microsoft Service Health Status page through the link below:

Microsoft Service Health Status:

https://status.cloud.microsoft/

We truly appreciate your patience and understanding while our team works toward a resolution.

9/17/2026, 06:57 PM

Customer

okay well i do understand problems that happen from time to time, but as well you need understand that in this world if i pay for something and its not working, then maybe you give me some money back for supplying for what i am paying for?

9/17/2026, 06:59 PM

Customer

so, what are we doing?

9/17/2026, 07:02 PM

Van Van

I understand the inconvenience, and I wish I could help you further, no worries I can assure you that this problem has been already investigated. About your question in possible compensation, unfortunately we do not have the option for that because we are technical advisors that deals with troubleshooting. Because this is a service downtime, we recommend waiting for about 24 hours or checking our service status https://status.cloud.microsoft/

9/17/2026, 07:02 PM

Customer

okay i do understand that and have looked at that webpage and nothing more than yo u have told me, and i understand the 24hrs rule or thing but you do i complain to in the mean time, because i hope you understand no matter how small this issue is. WHen it comes down to black and white I am paying for smoething that is not being supplied?

9/17/2026, 07:05 PM

Van Van

I truly understand the frustration, if you need to provide a feedback about your experience in Copilot, you can provide it straight to our Microsoft feedback hub : https://support.microsoft.com/en-us/windows/apps/send-feedback-to-microsoft-with-the-feedback-hub-app

9/17/2026, 07:06 PM

Van Van

I hope that I have provided you with enough information. It's my pleasure to work with you today.

9/17/2026, 07:06 PM

Van Van

Your feedback is important to us. Please stay in this chat window to tell us about your experience.

9/17/2026, 07:06 PM

Van Van

Thank you again for contacting Microsoft Support. This has been Van. Have a great day!

9/17/2026, 07:06 PM

bUt as far as i am concerned just to wait for 24hrs and check then? That is unacceptable answer?