Accessing Outlook on the web for business using organizational credentials.
Good day Paul,
Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts, nor can I provide a remote assistance session, as this is a user-to-user support forum. However, I’d be happy to help guide you based on the information you can share here.
To help me better understand the situation and assist you effectively, could you please share a few details such as:
1/ What happens when you try to sign in? Do you see an error message, or does the page keep loading?
2/ Please share the exact error message or a screenshot (Make sure to blur or cover any personal or sensitive information in the screenshot to protect your privacy).
3/ Are you able to sign in to other Microsoft services with the same account, such as Word, Teams, or OneDrive?
4/ Is this the first time you've experienced this issue, or were you able to sign in successfully before?
This will help me better understand the context and provide more targeted support. Any additional information will help me better understand and support you.
If you have any questions, please don’t hesitate to reach out at any time.
Thank you for your patience and understanding.
If you have any extra questions about this answer, please click "Comment".