junk messages enter my "flagged folder" already with a red flag attached

Leo-Antonio de Carvalho 0 Reputation points
2026-09-17T07:31:15.3466667+00:00

Although these messages have been marked "junk" by me, they still enter my folder, marked "flagged", bearing a red flag. this confuses me as i have other messages of my choice that i have flagged.

Outlook | Web | Outlook.com | Email

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  1. Kai-H 26,840 Reputation points Microsoft External Staff Moderator
    2026-09-17T11:59:31.47+00:00

    Hi, Leo-Antonio de Carvalho

    The “Flagged” folder is a search view, not a separate storage folder. Junk messages can arrive with a follow-up flag already set, so they appear in both Junk Email and the Flagged view. Outlook currently has no setting to exclude only the Junk Email folder from flagged results.

    Here are some suggestions you can try:

    Open Junk Email, select the affected messages, right-click the red flag, then choose Clear Flag. Do not choose Mark Complete, because that leaves a completed flag on the message.

    After checking that the messages are unwanted, select Empty folder to remove them from Junk Email and the Flagged view.

    Continue using Report > Junk or Report > Phishing. Blocking individual senders may have limited effect when the sender address changes frequently.

    Check Settings > Mail > Rules and remove any rule that adds a flag.

    Unfortunately, Outlook does not currently provide an automatic rule to clear flags specifically from messages already filtered into Junk Email.

    Thank you for your patience in reading, I hope this information has been helpful to you. 


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