I want to refund a add-on pack on bedrock Minecraft

Angel Gamino 0 Reputation points
2026-09-16T22:32:39.5233333+00:00

My cousin kept messing with me while I was on the Minecraft store for a pack me and my friends can play but when I went to go get get something he took the controller and bought a random add-on from the store with the tokens I had and now I don’t know how to refund it.

Windows for home | Windows 11 | Gaming
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  1. Thomas4-N 21,930 Reputation points Microsoft External Staff Moderator
    2026-09-18T07:41:33.64+00:00

    Hello Angel Gamino,

    Since the add-on was purchased inside the Minecraft Marketplace using Minecoins, this is different from a normal Microsoft Store purchase made directly with money.

    Minecraft states that each store has its own refund policy. You can review the official guidance here: Request a Minecraft Refund.

    Since this was an accidental Marketplace purchase, I would recommend contacting Minecraft Support and explaining what happened. Include the name of the add-on and the amount of Minecoins spent. They would be the appropriate place to have the Marketplace purchase reviewed.

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  2. AI answer

    2026-09-16T22:32:54.2533333+00:00

    For a Minecraft Bedrock add-on bought with Minecoins, the supported path is to request a refund through the Xbox digital refund process using the Microsoft/Xbox account that made the purchase.

    1. Sign in with the same Microsoft/Xbox account used for the purchase.
    2. Go to the Xbox refund request page: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders
    3. Find the purchase and submit the refund request if the option is available.

    If the purchase does not appear there, check the billing platform used:

    • If the purchase was made through Microsoft’s payment platform, refund handling follows Microsoft Store refund guidance.
    • If the purchase was made through a non-Microsoft billing platform, refunds are handled by the app publisher, not Microsoft.

    To check whether a refund was issued, review the order status online:

    • Microsoft subscriptions and hardware refunds appear on Microsoft account Order history.
    • Games and apps refund status appears on Xbox order history.
    • If a refund shows as issued but the money has not arrived yet, banks can take a few days to process it.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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