No update in 24+ hours on Severity A case 2609100040007599, tenant still locked out

Question

No update in 24+ hours on Severity A case 2609100040007599, tenant still locked out

Nandy Bo 50

Following up publicly since standard support channels have stalled again. Tenant has zero Global Administrators, active or eligible, tenant-wide lockout caused by an Entra Access Review auto-apply cycle. Verification, domain ownership via DNS, and identity confirmation from both environment owners, was completed on 9/11. Case TrackingID#2609100040007599 is classified Severity A but has gone over 24 hours without any update, and a related case was previously downgraded from Severity A to Severity C without resolution. A support engineer briefly responded on a prior community post but there has been no further movement since. Requesting a moderator escalate this directly to the Data Protection team, this has now been unresolved for over 9 days on a production tenant.

Nandy Bo 50 Reputation points

2026-09-16T18:27:35.6266667+00:00

@Sridevi Machavarapu @VEMULA SRISAI @Vivian-HT @Hector Mint please help it is URGENT
Nandy Bo 50 Reputation points

2026-09-16T18:58:48.75+00:00

Need Assistance on this please it is a Severity A case, MS
Nandy Bo 50 Reputation points

2026-09-17T00:31:16.6433333+00:00

Following up again, it has now been over 24 hours since the last engagement here and the tenant is still locked out with zero Global Administrators. This is a critical operational stoppage, all admin, security, and compliance actions remain blocked on a production tenant. I would really appreciate any update or push toward Data Protection you're able to give, this has gone on far longer than it should have and I don't want to keep opening new threads given the earlier note, so I'm asking directly here.

Your answer

Nandy Bo 50 Reputation points

2026-09-16T18:27:35.6266667+00:00

@Sridevi Machavarapu @VEMULA SRISAI @Vivian-HT @Hector Mint please help it is URGENT
Nandy Bo 50 Reputation points

2026-09-16T18:58:48.75+00:00

Need Assistance on this please it is a Severity A case, MS
Nandy Bo 50 Reputation points

2026-09-17T00:31:16.6433333+00:00

Following up again, it has now been over 24 hours since the last engagement here and the tenant is still locked out with zero Global Administrators. This is a critical operational stoppage, all admin, security, and compliance actions remain blocked on a production tenant. I would really appreciate any update or push toward Data Protection you're able to give, this has gone on far longer than it should have and I don't want to keep opening new threads given the earlier note, so I'm asking directly here.