Security downloads made my computer non-functional & can't reach Microsoft

Question

Security downloads made my computer non-functional & can't reach Microsoft

kathleen labrecque 20

How do you reach a real person at Microsoft for help. Microsoft did a security update on 9/9/2026 and now my computer is non-functional . I am not able to uninstall 1 of the 4 downloads put on my computer. Can't reach anyone at Microsoft to find out how to get the 4th download out so I can use my computer. If this is the customer service Microsoft is now providing with only Al robots that disconnect you after they give you a website that was useless and I can't get my computer back up and working with Microsofts help then I think I need to spend my money elsewhere and buy another computer system that is not from Microsoft.

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Answer accepted by question author

Vikki-T 10,375 Microsoft External Staff Moderator

Hi kathleen labrecque,

I can understand how frustrating this must be, especially when your computer stopped working properly after an update and you have been unable to reach a support agent.

To help narrow down the issue, could you please confirm:

Can the computer still reach the Windows desktop, or is it stuck on a black screen, error screen, or restart loop?
What is the KB number of the update that cannot be removed? You may find it under Settings > Update & Security > Windows Update > View update history.
What exact error message or code appears when you try to uninstall it?

If Windows cannot start normally, enter the Windows Recovery Environment and select Troubleshoot > Advanced options. From there, try Uninstall Updates and remove the latest quality update. If that does not resolve the problem, try Startup Repair or System Restore, provided that a restore point from before the issue is available.

Please also be aware that support for Windows 10 ended on October 14, 2025. Windows 10 devices can still operate, but Microsoft no longer provides free software updates, security fixes, or technical assistance for Windows 10.

This is a user-to-user support forum, so contributors and moderators cannot remotely access your computer or connect you directly to Microsoft’s internal support systems. You can still try Contact Microsoft Support. If the automated assistant appears, enter “I need to speak with a live support agent” and follow any available contact options.

Before using Reset or reinstalling Windows, please back up any important files if possible because some recovery options may result in data loss. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

kathleen labrecque 20 Reputation points

2026-09-17T15:33:00.3666667+00:00

Vickie - I'm trying for the 2nd time to reply to your answer to me and the 1st time was told I'm not authorized to reply. I need to speak to someone that can help me resolve this issue. Microsoft says they don't support Windows 10 anymore but their Windows 11 won't work in my computer and Microsoft techs don't know why as they were in my computer system and said it's compatable with Windows 11. It took them several days to figure out how to get Windows 10 back into my computer so it was functional once again. Now I'm going thru a nonfunctional computer because of a security download on 9/9. I was able to uninstall 3 of the 4 downloads but was not able to uninstall 10.0.19041.7714. I am able to sign into my computer but after that get constant flickering lines rolling on the screen and I can't do much else than sign in and go to control panel then the lines all take over the screen. Microsoft no longer has any customer service and you can't reach a live person. All you get are robots on all of the phone #'s including the main office in WA who tells you they have nobody there by the name of [moderator's note: PII removed] the president then you only have an option to go to sales and tech support who is also answered by a robot that tells you a web site to go to and disconnects you. You can't reach anyone there and just like you I can only correspond with you on a public chat line and can't correspond with normal emails.
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Vikki-T 10,375 Reputation points Microsoft External Staff Moderator

2026-09-18T13:38:34.26+00:00
Hi kathleen labrecque,

First, I want to clarify that I am a forum moderator, so I do not have the internal tools or permissions to resolve backend account issues from my end.

Regarding how to reach Microsoft Support, I found the following steps that may be helpful. Some users have reported successfully reaching a human support agent using this method, so please give it a try:

Go to Contact Us - Microsoft Support and sign in.

Enter or select your issue, then click Get Help.

Scroll down and click Contact Support at the bottom of the page.

Select your product and category (e.g., Billing and payments or Manage Account Security) to reveal the chat option. If you don't see the chat option right away, try selecting a different category.

Note: The support team only operates during specific working hours. If the last window indicates that support is currently unavailable, please try again the next day during regular business hours. Thank you so much for your cooperation.
kathleen labrecque 20 Reputation points

2026-09-19T12:50:05.24+00:00

Vickie After 1 week of trying to reach Microsoft, including calling their main office in Redmond Washington where you get nobody but a worthless robot that tells you nobody by that name works here including the president Brad Smith, I finally reached a real person. They told me the issue was not their problem but it started with the download they put in my computer. It seems my display driver changed when these downloads were done and as usual Microsoft takes no responsibility for it. I then spoke with HP who went into my computer to try to fix it but because of the constant flickering and me not being able to get her to where she had to go in the computer she was not able to fix it so now it's in the repair shop and of course at my expense. So this is my last Microsoft product as this happed because of their download. Thank you for your help but it was a challenge for me each time I tried to reply to you.

2 additional answers

Your answer

kathleen labrecque 20 Reputation points

2026-09-17T15:33:00.3666667+00:00

Vickie - I'm trying for the 2nd time to reply to your answer to me and the 1st time was told I'm not authorized to reply. I need to speak to someone that can help me resolve this issue. Microsoft says they don't support Windows 10 anymore but their Windows 11 won't work in my computer and Microsoft techs don't know why as they were in my computer system and said it's compatable with Windows 11. It took them several days to figure out how to get Windows 10 back into my computer so it was functional once again. Now I'm going thru a nonfunctional computer because of a security download on 9/9. I was able to uninstall 3 of the 4 downloads but was not able to uninstall 10.0.19041.7714. I am able to sign into my computer but after that get constant flickering lines rolling on the screen and I can't do much else than sign in and go to control panel then the lines all take over the screen. Microsoft no longer has any customer service and you can't reach a live person. All you get are robots on all of the phone #'s including the main office in WA who tells you they have nobody there by the name of [moderator's note: PII removed] the president then you only have an option to go to sales and tech support who is also answered by a robot that tells you a web site to go to and disconnects you. You can't reach anyone there and just like you I can only correspond with you on a public chat line and can't correspond with normal emails.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Vikki-T 10,375 Reputation points Microsoft External Staff Moderator

2026-09-18T13:38:34.26+00:00

Hi kathleen labrecque,

First, I want to clarify that I am a forum moderator, so I do not have the internal tools or permissions to resolve backend account issues from my end.

Regarding how to reach Microsoft Support, I found the following steps that may be helpful. Some users have reported successfully reaching a human support agent using this method, so please give it a try:

Go to Contact Us - Microsoft Support and sign in.

Enter or select your issue, then click Get Help.

Scroll down and click Contact Support at the bottom of the page.

Select your product and category (e.g., Billing and payments or Manage Account Security) to reveal the chat option. If you don't see the chat option right away, try selecting a different category.

Note: The support team only operates during specific working hours. If the last window indicates that support is currently unavailable, please try again the next day during regular business hours. Thank you so much for your cooperation.
kathleen labrecque 20 Reputation points

2026-09-19T12:50:05.24+00:00

Vickie After 1 week of trying to reach Microsoft, including calling their main office in Redmond Washington where you get nobody but a worthless robot that tells you nobody by that name works here including the president Brad Smith, I finally reached a real person. They told me the issue was not their problem but it started with the download they put in my computer. It seems my display driver changed when these downloads were done and as usual Microsoft takes no responsibility for it. I then spoke with HP who went into my computer to try to fix it but because of the constant flickering and me not being able to get her to where she had to go in the computer she was not able to fix it so now it's in the repair shop and of course at my expense. So this is my last Microsoft product as this happed because of their download. Thank you for your help but it was a challenge for me each time I tried to reply to you.

Answer 1

Vickie After 1 week of trying to reach Microsoft, including calling their main office in Redmond Washington where you get nobody but a worthless robot that tells you nobody by that name works here including the president Brad Smith, I finally reached a real person. They told me the issue was not their problem but it started with the download they put in my computer. It seems my display driver changed when these downloads were done and as usual Microsoft takes no responsibility for it. I then spoke with HP who went into my computer to try to fix it but because of the constant flickering and me not being able to get her to where she had to go in the computer she was not able to fix it so now it's in the repair shop and of course at my expense. So this is my last Microsoft product as this happed because of their download. Thank you for your help but it was a challenge for me each time I tried to reply to you.

Answer 2

Vickie After 1 week of trying to reach Microsoft, including calling their main office in Redmond Washington where you get nobody but a worthless robot that tells you nobody by that name works here including the president Brad Smith, I finally reached a real person. They told me the issue was not their problem but it started with the download they put in my computer. It seems my display driver changed when these downloads were done and as usual Microsoft takes no responsibility for it. I then spoke with HP who went into my computer to try to fix it but because of the constant flickering and me not being able to get her to where she had to go in the computer she was not able to fix it so now it's in the repair shop and of course at my expense. So this is my last Microsoft product as this happed because of their download. Thank you for your help but it was a challenge for me each time I tried to reply to you.