How to download Teams Free version

Question

How to download Teams Free version

John Youngbeck 0

I have downloaded MSTeamsSetUp64.exe and Microsoft Teams Installer.exe and have attempted to open and install on my laptop but it does not seem to install. I still have the old Classic version listed on my taskbar and when I click on it it says it might have been moved, renamed or deleted. It then asks if I want to remove it. I have not removed it. Is this blocking the install or how do I go about installing the current version. I have been able to go on line and join teams calls by "join with this browser" currently (Chrome) but a new invite does on work and says to "Re-Try" and I cannot get this approach to work. What do I do?

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2 answers

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Answer 1

EmilyS726 267.7K Independent Advisor

John, what OS do you have?

Windows 10, or 11, or macOS?

Otherwise, the download link is here: [https://www.microsoft.com/microsoft-teams/download-app](https://www.microsoft.com/microsoft-teams/download-app

)

It should download a file called "MSTeamsSetup.exe"

John Youngbeck 0 Reputation points

2026-09-16T17:21:32.8733333+00:00

I have Windows 10. What do you recommend ? (and thank you !)
EmilyS726 267.7K Reputation points Independent Advisor

2026-09-16T17:23:40.3533333+00:00

Try that link I gave you first and see if it works. I know it had some issue but it was "supposed" to be fixed according to engineer.

If it still wont' work, such as giving you error that it will not take personal account, use this workaround. Try these steps

First, close and uninstall Teams via Windows settings > Apps.

Log in to the web version, then select "Meet" to generate a meeting link.

Paste the meeting link into a new browser tab and open it; once you see the "Join your Teams meeting" screen, look for the "Download now" option at the bottom and install the application.

After installation, the option to join the meeting will appear immediately; look for the "Sign in" option at the bottom, log in with your account, see if it lets you.
John Youngbeck 0 Reputation points

2026-09-16T18:10:27.7633333+00:00
I was able to download the new version ap as verified in the Settings file. I then tried to log on to a Teams invite from another third party and under the two options of

Continue in this Browser, the Pop Up response is "We're sorry - we have run into an issue" or

Join on the Teams ap, the chat box reply is : "We couldn't open your Teams app. Join your meeting on the web instead"

Both Teams aps the Classic and New now show up on my task bar. I tried "Quit" on the Classic icon and it would not delete but said it was not active. I'm going to re-start my laptop and see if that helps.

The ironic thing is that I can open and access Teams on all over invites I receive under the "continue on this browser" option except for this one new invite.
EmilyS726 267.7K Reputation points Independent Advisor

2026-09-16T18:59:56.2866667+00:00
Two things

Go to Settings > Apps, do you have two Teams app? Make sure the old classic one is uninstall.

Since this happens with one particular invite only, it may not be app related, but meeting settings related. Launch the web browser in incognito mode, copy and paste the meeting link to it, and see if you can open it from there. When prompted to sign in, don't sign in. See if you are let in.

Otherwise have the meeting organizer create a different meeting link, and see if that makes any difference.

Answer 2

For Teams Free, sign in with a personal Microsoft account after installing the current Teams app. If Skype, OneDrive, Outlook.com, or Xbox Live is already used, that Microsoft account can be used for Teams Free.

Try this order:

Remove the broken classic taskbar shortcut when prompted. A shortcut that points to a moved or deleted classic app does not install the new app.
Install the current Teams app again from the Teams download flow. Both Teams Free and work or school Teams are available in the current app.
After installation, open Teams and sign in with the personal Microsoft account to use Teams Free.
In Teams, check the installed version:
- Settings and more > Settings > About Teams
- Under Version, confirm whether it is current or whether Update now appears.
If Teams shows Update and restart in the title bar, select it. That behavior is expected.
If the app still does not install or open on Windows 10, install WebView2 Runtime, then restart the Teams desktop app and try again.
If the Try the new Teams toggle is missing or the app behaves inconsistently, fully quit Teams, then clear the local Teams cache:
- Right-click the Teams icon in the taskbar and select Quit.
- Open File Explorer and go to %appdata%/Microsoft/Teams
- Delete the folder contents. If a file cannot be deleted, select Skip.
- Restart Teams, quit it once more, then restart it again.

If installation is blocked with a message like Due to org policy, you can't install the new Teams, that is caused by Windows policy settings and requires the device settings to allow packaged app installation.

References: