I need to speak with a live agent regarding excel

Sal Battaglia 0 Reputation points
2026-09-15T20:02:48.77+00:00

I just did 2 hours of work on excel and for some reason it did not save. Need to find the file updated.

I need to speak with a live agent

Microsoft 365 and Office | Excel | For home | MacOS
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  1. Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
    2026-09-16T01:01:18.7066667+00:00

    Hello Sal Battaglia

    I’m sorry to hear that your recent Excel work was not saved. Before contacting support, please try the following recovery steps on your Mac:

    • Reopen Excel. If an AutoRecovered version appears, save it immediately under a new file name.
    • In Finder, select Go > Go to Folder, then enter:

    /Users/your-username/Library/Containers/com.microsoft.Excel/Data/Library/Application Support/Microsoft

    Replace your-username with your macOS account name. Check for a recently modified recovery file and, if found, open it in Excel and use File > Save As.

    • If the workbook was stored in OneDrive or SharePoint, open it from the browser and check Version history for a version containing the missing changes.
    • If the workbook is still open in Excel, do not close it. Try File > Save As, use a different file name, and save it to a local folder such as Documents or Desktop.

    If you selected Don’t Save when closing the workbook, its AutoRecover copy may have been removed. Recovery therefore cannot be guaranteed.

    To speak with a Microsoft support agent:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    I hope an AutoRecovered or previous OneDrive version is still available.

    Feel free reply back to this post and update me on this issue, I'll be happy to help.

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