Plugged in, charging (won't run on battery)

Ravi varma 0 Reputation points
2026-09-15T11:32:47.8866667+00:00
  • Plugged in, charging (won't run on battery)
  • battery is not charging after plugged the charger to laptop
Windows for home | Windows 10 | Sleep and Power on, off
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  1. DaveM121 932.4K Reputation points Independent Advisor
    2026-09-15T12:05:42.5466667+00:00

    1

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Batteries section

    For each device in that section:

    Right click and choose Disable

    Wait a second or two, then right click and choose Enable

    Close Device Manager

    Then restart your laptop and check if the battery is charging correctly.

    2

    If the battery is still not charging correctly, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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  2. AI answer

    2026-09-15T11:33:10.1566667+00:00

    If the battery shows Plugged in, charging but the device still shuts off when unplugged, use this Surface troubleshooting path:

    1. Check basic charging conditions
      • Try a different power outlet.
      • Make sure all cable connections are secure.
      • If the Surface Connect power supply has a USB charging port, make sure nothing is plugged into it.
      • Disconnect accessories that use a lot of power.
      • Confirm the charger meets the charging requirements for the Surface model.
    2. Check the battery icon state
      • If it shows Plugged in, charging with a lightning or power plug symbol, the device detects the power supply and is trying to charge.
      • Clean the charger connector pins:
        1. Unplug the power supply from the wall.
        2. Clean the pins on the connector with a pencil eraser.
        3. Clean the pins on the long narrow part of the charger with a cotton swab lightly wet with rubbing alcohol.
        4. Let the pins dry fully, then reconnect the charger.
    3. Force a restart
      • Select Start > Power > Shut down.
      • Wait a moment.
      • Press and hold the power button for 20 seconds.
      • If the logo appears after a few seconds, keep holding until the logo appears again.
    4. Check updates in the Surface app
      • Open the Surface app.
      • Expand Help & support.
      • If updates are available, select Check for updates and install them.
      • Use Get help in the app to check for detected issues.
    5. If the battery is still not usable when unplugged
      • If the battery icon shows a red X and the device turns off when unplugged, start a service request.
      • If the issue continues after the steps above, submit a service order or use in-person support if available.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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