Update seems to be stuck and is totally blocking my computer now

Mark Richmond 20 Reputation points
2026-09-14T20:25:02.1033333+00:00

My computer shut down during the last Microsoft update that said "Don't turn off your PC. This will take a while" and now it is not moving off of the black screen with that message for hours, days, really as I will manually shut it down, then start it up and it is there after my Pin is entered.

I do have Windows 10. I tried upgrading a while back and the upgrade says my computer is not able to take 11 for some reason. It is a gaming computer with excellent specs, so I am not sure why!

Mark Richmond

Windows for home | Windows 10 | Windows update
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Answer accepted by question author
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
2026-09-14T22:32:17.3933333+00:00

Hi, I'm Bernard. I'm happy to help!

Just to confirm, can you still use your device, or is it just stuck? If it's just stuck, kindly follow the steps below to recover the PC.

Before doing the steps, make sure to remove all peripherals connected to your PC and just retain the Mouse, Keyboard, and Power source.

First, we need to go to Windows recovery mode and try the options there:

 

Restart the device 3-5 times until you reach Windows recovery mode, wherein you have the option to select Continue, Troubleshoot, or Exit.

 

Or try to press and hold the Shift key while continuously pressing F8 while starting the PC

 

Then on Windows Recovery:

 

Do system Restore:

 

Click Troubleshoot> Advanced options> System restore - Follow the prompt and choose the date when it was working fine.

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