Says I need to install Minecraft even though I redeemed a code that went through?

John Wank 0 Reputation points
2026-09-12T01:14:49.26+00:00

2 weeks ago I bought an Xbox GamePass subscription and got Minecraft using that. Later, I bought and redeemed a digital code and it worked. Today my Gamepass subscription expired and it says I need to buy Minecraft even though I redeemed a code. Here is proof of the purchase. 6001187

Is the Xbox Gamepass credential conflicting with the redeemed credential?

Windows for home | Windows 11 | Gaming
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  1. Carl-L 21,995 Reputation points Microsoft External Staff Moderator
    2026-09-12T07:12:23.5633333+00:00

    Hello John Wank,

    Welcome to Microsoft Q&A forum.

    Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Message button.

    As I checked, this seems to be not a conflict issue. Just want to check, can you please go to the Microsoft order history and log in with your account to see if you can find the order number? If you can, can you please click on the title and let me know the link it takes you to?

    As I see right now, the title "Minecraft" is probably the Xbox version of the game, which is different than the PC version. That is why you cannot see the purchase if you are playing on PC.

    I'm waiting for your reply.

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  2. Carl-L 21,995 Reputation points Microsoft External Staff Moderator
    2026-09-15T13:08:09.51+00:00

    Hello John Wank,

    Thanks for replying.

    Based on the image, it does show that the code you redeemed is for the Xbox edition of the game. Unfortunately, there is currently no process to exchange a redeemed code from an edition to another. You can try to contact Microsoft Support for it, but I cannot guarantee it will help.

    Thank you for your understanding.

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