error message when try to purchase $30 extended security

Question

Stacy ___ 0

windows 10 offers me the option to buy extended security for $30. However, I keep getting an error message and cannot purchase it.

Bulldog 4,760 Reputation points

2026-09-11T16:09:54.1466667+00:00

Windows 10 Extended Security Updates (ESU) are free from Microsoft. If someone is asking for money, don't accept, you are being scammed.
abbodi86 5,106 Reputation points

2026-09-12T02:17:25.0433333+00:00

@Bulldog
You don't have to post wrong info with too much confidence

https://www.microsoft.com/en-us/windows/extended-security-updates

1 answer

Bulldog 4,760 Reputation points

2026-09-11T16:09:54.1466667+00:00

Windows 10 Extended Security Updates (ESU) are free from Microsoft. If someone is asking for money, don't accept, you are being scammed.
abbodi86 5,106 Reputation points

2026-09-12T02:17:25.0433333+00:00

@Bulldog
You don't have to post wrong info with too much confidence

https://www.microsoft.com/en-us/windows/extended-security-updates

Answer 1

Carl-L 22,915 Microsoft External Staff Moderator

Welcome to Microsoft Q&A forum.

Before we proceed, may I know more details of what happened when you try to make the purchase? Do you see any error message?

I'm waiting for your reply.