Excel 2016 Update Windows on 9 Sep 2026

Question

Excel 2016 Update Windows on 9 Sep 2026

Suradej 10

An issue with Excel 2016 occurred after the Windows update on September 9, 2026: copying and pasting failed to produce any result.

dongjie lee 0 Reputation points

2026-09-09T09:33:13.6033333+00:00

KB5002914 卸载
Tommy Robin 0 Reputation points

2026-09-09T09:41:19+00:00

We have the same situation on Office LTSC Standard 2021, and we can't downgrade with clicktorun.

Do you have a patch for this version?
Suradej 10 Reputation points

2026-09-09T10:45:06.95+00:00

It cannot be uninstalled because there is no uninstall button.
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator

2026-09-09T10:45:17.9766667+00:00

@Suradej

Which specific update are you referring to? For example, the KB article at https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002914 discusses an update intended for classic MSI installations. Most recent Office installations are using click-to-run (virtualization) technology instead.
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator

2026-09-09T14:08:12.36+00:00

It cannot be uninstalled because there is no uninstall button.

If you are indeed referring to an update for the operating system (as opposed to an update for Office), see https://support.microsoft.com/en-us/windows/deployment/updates-lifecycle/how-to-uninstall-a-windows-update .
Martin Guillou 0 Reputation points

2026-09-10T08:31:49.05+00:00

I'm having the same problem with copy-and-paste, as well as issues with cells shifting (Office 16 - Windows 11 64-bit)
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Mykola Zaverukha 0 Reputation points

2026-09-17T07:06:57.0366667+00:00

Why Microsoft still pushing this update?
Uğurtan ÜRER 0 Reputation points

2026-09-17T09:01:33.8266667+00:00

i remove that patch from users last 3 days but everyday patch going back again. when windows update off state, patch still apply every day. What i am suppose to do ?
Suradej 10 Reputation points

2026-09-18T03:33:41.05+00:00

I’m facing the same issue. Even after removing the patch, the same problem recurs the next day. How can I fix this?
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator

2026-09-18T06:59:55.7266667+00:00

Why Microsoft still pushing this update?

That is a fair question. The KB article does say that the issue is being investigated, so I'm assuming that Microsoft intends to fix the issue. See https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002914 .

Answer recommended by moderator

EmilyS_726 29,285 Volunteer Moderator

Just to follow up -

Microsoft has released a corrective update.

For Excel 2016, KB5002665, released September 16, 2026, specifically fixes the known KB5002914 issue that caused certain paste operations to fail silently.

https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002665

One caveat: Microsoft says paste operations may still fail in workbooks containing conditional formatting. So this is a confirmed fix for the original issue, but not yet a complete resolution of every paste failure scenario.

0 comments

5 additional answers

Your answer

dongjie lee 0 Reputation points

2026-09-09T09:33:13.6033333+00:00

KB5002914 卸载
Tommy Robin 0 Reputation points

2026-09-09T09:41:19+00:00

We have the same situation on Office LTSC Standard 2021, and we can't downgrade with clicktorun.

Do you have a patch for this version?
Suradej 10 Reputation points

2026-09-09T10:45:06.95+00:00

It cannot be uninstalled because there is no uninstall button.
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator

2026-09-09T10:45:17.9766667+00:00

@Suradej

Which specific update are you referring to? For example, the KB article at https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002914 discusses an update intended for classic MSI installations. Most recent Office installations are using click-to-run (virtualization) technology instead.
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator

2026-09-09T14:08:12.36+00:00

It cannot be uninstalled because there is no uninstall button.

If you are indeed referring to an update for the operating system (as opposed to an update for Office), see https://support.microsoft.com/en-us/windows/deployment/updates-lifecycle/how-to-uninstall-a-windows-update .
Martin Guillou 0 Reputation points

2026-09-10T08:31:49.05+00:00

I'm having the same problem with copy-and-paste, as well as issues with cells shifting (Office 16 - Windows 11 64-bit)
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Mykola Zaverukha 0 Reputation points

2026-09-17T07:06:57.0366667+00:00

Why Microsoft still pushing this update?
Uğurtan ÜRER 0 Reputation points

2026-09-17T09:01:33.8266667+00:00

i remove that patch from users last 3 days but everyday patch going back again. when windows update off state, patch still apply every day. What i am suppose to do ?
Suradej 10 Reputation points

2026-09-18T03:33:41.05+00:00

I’m facing the same issue. Even after removing the patch, the same problem recurs the next day. How can I fix this?
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator

2026-09-18T06:59:55.7266667+00:00

Why Microsoft still pushing this update?

That is a fair question. The KB article does say that the issue is being investigated, so I'm assuming that Microsoft intends to fix the issue. See https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002914 .

Answer 1

Brian Dalipsingh 0

For 32-bit version of Office 2016 on Windows 11, this worked for me.

& “C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\Oarpmany.exe” /removereleaseinpatch “{90160000-002A-0000-1000-0000000FF1CE}” “{9C029E7A-4A4A-409D-B5C6-F40BAA71A090}” ‘1036’ “0”

If that doesn't work, regedit, search 5002914 and you'll find office GUID and patch GUID.

Plug them into this format and you'll be good to go:

"C:\Program Files\Common Files\Microsoft Shared\OFFICE15\Oarpmany.exe" /removereleaseinpatch "{Office_GUID}" "{Patch_GUID}" "1033" "0"

God Bless.

0 comments

Answer 2

Günter Born 49,461

The copy & paste issues occurs on msi and c2r installs, affecting Excel in MS Office 2016 up to 2024 - as readers reported. Uninstall KB5002914 (on MSI installs) or downgrade the Office build (using xml or gpo) works also. See also my blog post for further details:

Microsoft Office: September 8, 2026 Update causes (Excel) copy & paste issue

0 comments

Answer 3

Martin Guillou 0

KB 5002914 identified.

To uninstall it in PowerShell:

& “C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Oarpmany.exe” /removereleaseinpatch “{90160000-0012-0000-1000-0000000FF1CE}” “{27882596-A8ED-4382-9C71-6CD2DD19F732}” ‘1036’ “0”

This worked for me; copy-and-paste is working again.

Win11 - Office 16

0 comments

Answer 4

Yes, KB5002914 is the update causing this, and you are right that it applies to classic MSI installations. My affected machines are Office Standard 2016 64-bit, MSI-based, installed under C:\Program Files\Microsoft Office\Office16.

The symptom is a crash rather than a silent failure. Excel terminates and relaunches quickly enough that it looks as though Ctrl+V simply did nothing. The Application event log shows:

Faulting application name: EXCEL.EXE, version 16.0.5569.1003

Faulting module name: EXCEL.EXE, version 16.0.5569.1003

Exception code: 0xc0000005

Fault offset: 0x00000000000f854a

It reproduces in a brand new blank workbook: type values into A1:A3, copy them, then paste into C1.

I was able to rule out the usual causes. It happens in a new blank workbook, so it is not file corruption. It happens under a freshly created Windows user account, so it is not the profile. It came straight back after a full reinstall of Office, because Windows Update reapplied the update. Word pastes normally on the same machine, so the Windows clipboard itself is fine. I see it on both Windows 10 22H2 and Windows 11 25H2, across several machines. Everything worked normally the day before the update installed.

The timing is unambiguous: the update installed on the morning of 9 September 2026 and the crashes started immediately.

Is this a known issue, and is a corrected update expected? I can provide a crash dump if that would help.