How to prevent a Microsoft Edge popup opening every time I start to sign on to my AOL account.

Roger Kiraly 0 Reputation points
2026-09-03T05:52:07.03+00:00

Two pop ups from Microsoft Edge open up every time I try to sign on to my AOl account. They are "headlined" SOMETHING HAS GONE WRONG. They are very annoying.

Microsoft Edge | Website issues | Windows 10
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  1. AI answer

    2026-09-03T05:52:22.15+00:00

    Try these checks in order:

    1. Turn on Edge pop-up blocking.
      • In Microsoft Edge, open Settings and more > Settings.
      • Go to Cookies and site permissions > Pop-ups and redirects.
      • Make sure Block (recommended) is turned on.
    2. Turn off extensions temporarily.
      • Open Settings and more > Extensions > Manage extensions.
      • Turn off all installed extensions.
      • Try signing in to AOL again.
      • If the pop-ups stop, turn extensions back on one at a time to find the one causing the issue.
    3. Block third-party cookies.
      • In Settings, go to Cookies and site permissions.
      • Open Manage and delete cookies and site data.
      • Turn on Block third-party cookies.
    4. Clear the browser cache.
      • Clear browsing data in Edge, then test the AOL sign-in again.
    5. Make sure Edge is up to date.
      • Open Settings > About Microsoft Edge.
      • If an update is available, let it install and restart Edge.
    6. Scan the device for malware.
      • The documented guidance recommends scanning the device for malware if pop-ups continue.

    If the pop-ups appear only when opening AOL, they may also be related to the website itself rather than Edge. If pop-ups continue after the steps above, website advertisements made to look like pop-ups cannot be blocked by the Microsoft Edge pop-up blocker.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Ivan B 124.7K Reputation points Independent Advisor
    2026-09-03T09:53:14.5166667+00:00

    Hi,

    If the pop-ups are appearing as notifications, you will need to remove the site permissions for notifications in addition to the steps from Q&A Assist.

    To remove them, open Microsoft Edge, go to Settings and more > Settings > Cookies and site permissions, find the site (look for the URL), go to Notifications, and disable or remove it.

    This applies if the pop-ups appear as notifications in the corner of the screen.

    Thanks.

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