Unable to connect Sony headphone through Bluetooth

Bharat Sajjan 0 Reputation points
2026-08-28T03:08:45.2+00:00

unable to connect with Sony headphone through Bluetooth

Windows for home | Previous Windows versions | Devices and drivers
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  1. Vikki-T 10,375 Reputation points Microsoft External Staff Moderator
    2026-08-28T07:40:26.15+00:00

    Hi Bharat Sajjan,

    To help narrow this down, could you please share the exact Sony headphone model and the Windows version installed on your PC? Also, does the headset appear under Bluetooth devices but fail to connect, or is it not detected at all?

    At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.

    In the meantime, please disconnect the headset from any phone, tablet, or other device it may already be paired with. Then place the headset into pairing mode according to its manual. On the PC, remove any existing entry for the Sony headset from Bluetooth settings, restart both devices, and try pairing them again.

    If the headset is still not detected, open Device Manager and check whether the Bluetooth adapter has a warning symbol. You can also install the latest Bluetooth driver from the PC manufacturer’s support website and check for available Windows updates.

    You may refer to Microsoft’s official guide here: Troubleshoot Bluetooth not connecting in Windows

    Please let me know whether other Bluetooth devices can connect to the same PC. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-08-28T03:09:06.5366667+00:00

    Try this in order:

    1. Run the Bluetooth troubleshooter
      • Windows 11: Open the Get Help Bluetooth troubleshooter.
      • Windows 10: Go to Start > Settings > Update & Security > Troubleshoot > Bluetooth > Run the troubleshooter.
    2. Make sure Bluetooth is turned on
      • Windows 11: Select the Network, Sound, or Battery icons on the taskbar, then turn on Bluetooth.
      • Windows 10: Open action center, expand if needed, and turn on Bluetooth.
    3. Check the Sony headphones
      • Make sure the headphones are powered on, charged, and in range.
      • Turn the headphones off, wait a few seconds, then turn them back on.
      • Keep them away from nearby USB 3.0 devices, which can interfere with Bluetooth.
    4. Make the PC discoverable / show more devices
      • Windows 11: Go to Start > Settings > Bluetooth & devices > Devices. Under Bluetooth devices discovery, change it to Advanced.
      • Windows 10: Go to Start > Settings > Bluetooth & other devices > More Bluetooth options > Options, then check Allow Bluetooth devices to find this PC.
    5. Check PC settings
      • Make sure Airplane mode is off.
      • Turn Bluetooth off, wait a few seconds, then turn it back on.
    6. Remove and pair the headphones again
      • Windows 11: Start > Settings > Bluetooth & devices > Devices > select More options for the Sony device > Remove device > Yes.
      • Windows 10: Start > Settings > Devices > Bluetooth & other devices > select the Sony device > Remove device > Yes.
      • Then pair the headphones again.
    7. Update the Bluetooth driver
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter and select Update driver > Search automatically for updated driver software.
      • Restart the PC if prompted.
    8. If Bluetooth is missing or still not working
      • In Device Manager, if the Bluetooth adapter is present, uninstall it, then shut down and turn the PC back on so Windows can reinstall it automatically.
      • If Windows does not reinstall it, open Device Manager > Action > Scan for hardware changes.

    If the headphones connect but there is no sound, select them as the output device:

    • Start > Settings > System > Sound
    • Under Choose your output device, select the Sony headphones.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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